Original Mattress Factory mattresses are Based on 3,663 real owner experiences with this brand. For the people that had issues w/ sagging and uneven wear, I've never experienced that. More info. Almost 90 days in and we decided to turn the mattress end to end because of hip to ankle pain because we are side sleepers. Powered by GoodBeds intelligent matching technology, you can even get your When I called the store they said King Size mattresses will develop the trench and the hump if they are not rotated or flipped regularly. Good-quality innerspring models with adult-level support and durability. I will honestly recommend OMF to anyone I know who wants a good night's sleep! Overall, customers find their mattresses initially comfortable, but there are some complaints about durability issues for some customers.If long term comfort is a priority, take a look at our top rated mattresses or specifically, our list of top rated hybrid mattresses if you are looking for competitive coil support systems. At The Original Mattress Factory, we manufacture our own brand of mattresses and box springs to provide you with the best comfort, support and durability. Seriously we love it. Well, they're either ignorant, poorly trained or lying! I was blown away.About an hour later, my husband's cell rang and it was OMF in Aspinwall telling us that our box springs were ready and that we could pick them up. Our score: 6.0. The buying experience was pleasant too, easy and painless. New Year's 2023 Updates: Original Mattress Factory continues to offer in-store experiences and delivery in about 2-4 weeks. He was only willing to sent out a service call yo prove that the size of the bed was not an issue they were willing to fix. I recently purchased a mattress and springs from Sean at the Freeport Road store and was better than could have ever thought pleased with the sale and expert delivery people. Most uncomfortable mattress that I have had in my years on earth. Original Mattress Factory is a mattress manufacturer founded in 1990 that is based in Cleveland, OH in the United States. Know this Original Mattress Factory, you've lost a lot more than just my own return business. I purchased another one for my daughter! Family that visits frequently said that the guest bed mattress was too firm so we went shopping for a very soft one. Want to buy mattress without box springs? We didn't have a lot of money to spend and bought a double sized, supposed to be 10 inch deep mattress. Here are. It only lasted about a year because the body shape sunk into the foam and left a hard spot to sleep in, so we got an Original Mattress Co. product. Do yourself a favor - DO NOT purchase a mattress at the OMF. She told me that it wasn't just ME, the mattress was awful. Shed some discomfort and enhance the thought process For the complainers. First Time Mattress Buyer and Love My Hybrid, Never Buy from Original Mattress Factory again. Greg spent as much time as we needed to design the exact mattress we wanted. How well this mattress keeps you cool and comfortable while sleeping. There was an issue there which he helped me fix too. store and were greeeted by Lawrence. Best purchase we've made in years. We never considered another mattress. Odd they even have a service to do this. No Pressure. My previous mattress was 22 years old and had just began to have some body indentations so I thought it was time for a new one. But buyer beware when you buy a mattress - it CANNOT be returned and you will be stuck with what you have. Have ordered new mattress and sleeping in a recliner until then has almost cured my back problems. I've just bought my 3rd mattress from The Original Mattress Co. here in Hickory and I'm very pleased with all the mattresses they have made for me. We ended up getting the most basic of the basic stuff and I thought the price was good and the quality was fantastic. The handles make standard flip-rotation easy enough. * Shopping there is a pretty relaxed, low pressure experience. When they delivered my set, the box springs were actually 7.25". Jun 18, 2020 7:23:01 AM. We had a very easy and great experience with the sales person and the delivery people were polite and professional. The Original Mattress Factory refused to return my payment or take the mattress back. It felt great on the first night. You think you pay for quality. Consumer Reports does not endorse products or services. unique needs and preferences. This is not a quality mattress, Still Love My 8-Yr-Old Orthopedic Latex Foam Mattress Set. I own several corporate housing units and use the "classic" original mattress factory mattress & box springs. But I'm also a stickler for flipping and rotating the mattress. From Vic in the showroom to Jay & Herb at delivery. How am I supposed to know if something is worth $1000+ and many years of my life, in just the hour I spend at the store. It is so nice to be treated with kindness, a problem solving spirit, and just like a friend or neighbor. My wife and I just got to the Kissimmee Florida store at about closing time, Chris Antonopoulos welcome us, and stay opened for some time to help us with selecting our mattress. It served us well for 8 years of our relationship. The Original Mattress Factory is celebrating 30 years of business this year. He then said that their customer service would call us. 4 active In as little as 2 minutes, this quiz will assess your unique Horrible sales person, instructions on how to enable JavaScript in your web browser, each of Original Mattress Factory Classic's Have had it for about 3 months. Totally mislead by the sales person. Original Mattress Factory is a mattress retailer based in Cleveland, OH featuring a specialized lineup of mattresses, including models from Original Mattress Factory. There were no games or switches at purchase time. What they DID NOT tell us is that the mattress is 200 pounds. Each Silent Night Mattress also has a higher coil count than our Orthopedic/Accord Mattresses. In talking with the store their response from the start has been to blame us. Original Mattress Company has the best mattresses. I asked if I did not sleep on the bed could they exchange the unused bed for another and the manager Scott from the Freeport Rd. We would still be tired. I decided that we have to go with one we can actually feel first this time. I am into day 6 of sleeping on the mattress and my lower back pain and neck pain have returned with a vengeance. I am beside myself. This could be due more to quality control issues, so you may or may not experience this yourself.The pros: Their mattresses are made with mid-grade materials in their US factories.The cons: Some have experienced durability issues over a shorter period of time than average so if you have a larger body type, make sure to do more research. One $800 mistake is enough. CAUTION: Other store sales personnel will try to convince you that the two-sided, "flipable" mattresses are no longer manufactured. The company also offers a variety of bedding . Just dont count to them standing behind a factory/engineering flaw if there is a problem. When it comes to your own comfort, your own body is the only North Star. The only problem with the mattress is that we don't want to get out of it! With a specialized selection of mattresses, Original Mattress Factory carries mattress models from Original Mattress Factory and Sealy. I love the memory foam and I have had no back stiffness since we started using the Serenity. It's $69 a visit. I have lumps and bumps, hard and soft spots in my mattress in less than two years. Latest Review Original Mattress Factory. My new Not-An-Original-Mattress-Factory mattress arrives in two days. This is very disappointing, as I was a loyal return customer having purchased another mattress for my son in the past. a rating of 1 star is too high. We bought the most expensive king, yet it started sagging in less than 2 months. We returned it during the trial period. We are sleeping well these days and hopefully for many years to come. I've gotten to the point that I don't go to the showroom, I just call them on the phone, order it, pay for it, and they deliver it.It is true that even the most basic model is equivalent to a more "deluxe" brand elsewhere. I just got one a year ago.Nice place to by a bed.I bought a bed there a year ago. It is a good quality mattress, and over the last month of sleeping on it I have had a very comfortable sleep every night. The salesman explained everything and gave me time to test each mattress, The price was reasonable. Great experience with sales and delivery for my daughter's bed for her first apartment off campus. GoodBed's unbiased, personalized results. Learn more about the GoodBed Quiz. Before shopping at Original Mattress Factory Regency, take a short quiz to find which of their mattresses best matches your Before heading to the stores, search across all the mattress retailers in your area to find I don't know how that is possible but it is living up to its hybrid name. A big draw for us was buying local. The kids still try to sneak into our room to sleep on it because it's so comfy. Copyright 2023 The Original Mattress Factory. It actually wakes me up. After just three years of use, I have slumps in the bed. Thank you OMF! I've had them for about 3 years, and they're terribly uncomfortable. I have now, later read other reviews that people had the same experience. The Orthopedic line comes with some exciting additions. My partner has not. The feel of the mattress was different than what I felt/tried at the store. Ron Trzcinski founded OMF in Cleveland, Ohio in 1990 because he knew there was a better way to make and sell mattresses. They obviously just hire a truck to pick it up and drive it around, and claim they "fixed it" or checked for "defects" only to say there are not any.I have never never never had such bad customer serviceplease tell everyone you know! Overall, their materials are mid-grade and competitive with many other mattresses on the market. I also feel like I'm going to roll off the bed if I lay on one side (I sleep alone). That adds up to $350 a year to rotate and flip my mattress. We were given bad information about the mattresses. We had bought a memory foam mattress for our spare room that my wife now sleeps on, to small for the both of us. Excellent customer service! Hopefully this mattress will last at least, if not longer, than our old mattress. Contact Us: (866) 841-1421. I was not told that when I purchased the set. They WLL NOT do ANYTHING. EARLY! Being a six foot one and a half inch woman, accuracy and dimension is very important to me. Serta SleepTrue Meadow Brooke Plush Pillow Top Mattress. We will never buy a mattress elsewhere. The Original Mattress Factory celebrates 30 years. The reviews on this company are SO mixed, but I asked some local friends if anyone had bought from them and got a bunch of people who were very happy and one who said they were "OK" - but no one had anything bad to say.I needed 2 sets of mattresses for my twin girls who had just moved to big girl beds. After having the mattress for a while it became clear that it is nowhere near as supportive as they claim. If we would have purchased this mattress at Macy's or a different supplier, we would not have had this issue. I understand they can't indiscriminately accept returns, but they gave us a lot of bad information during the buying process that factored into us choosing the wrong mattress. I purchased this mattress four years ago and it has been absolutely wonderful. Awful experience would not recommend ! While we strive to provide useful metrics for the benefit of shoppers, we cannot certify their accuracy at any given time due to potentially incomplete and inaccurate data sources.Furniture shopping is an oftentimes tedious and mundane task. Before shopping at Original Mattress Factory Classic, take a short quiz to find which of their mattresses best matches your The quality of the product is EXCELLENT and delivery was fast with no hassles. There was a slight chemical smell but it dissipated within hours.I can't say enough good things about OMF! GoodBed collects and aggregates data from people who are replacing a mattress that is "old or worn out" in order to produce these lifespan estimates. The only good thing I can say about this mattress is that delivery was fast and polite. No returns. You bet! We realize that we will never be able to satisfy 100% of our customers, but when a situation does arise we do our best to resolve any issues. They essentially just stole this money from us. Great prices. After five years of sleeping on our top Orthopedic Line mattress from The Original Mattress Factory we still say to each other as we recline for the night, "Aahh, this -is still- the best mattress we have ever had." I would definitely recommend, and would purchase from them again if necessary. It was comfortable initially, but in a short period of time that changed. There are multiple firmness options from ultra-firm to ultra-soft super pillow top. The store in Fayetteville is wonderful. Since I can't stand the pain created by this mattress, I have purchased another elsewhere and avoided OMF. No worries the delivery guy got on the phone to the factory in Aspinwall and spoke to the owner. Paul, the salesman answered all my questions. Mattress Reviews. Find local businesses, view maps and get driving directions in Google Maps. Thank you Chris. Original Mattress Factory was the most expensive but we thought they were honest folks who claimed to manufacture their own. Queen $499.95. That's a little over a year ago. Please make sure you measure AT THE STORE then when it arrives to your home to insure you get what was ordered! 8 reviews of The Original Mattress Factory "I truly enjoyed my experience with Original Mattress factory. We just bought our first mattress in 20 years at the OMF Pleasant Hills store. Stick with well known mattress companies or risk bad sleep and body aches from here.Also, totally unrelated to the product itself, I'm beyond tired of hearing their company's owner on the radio preaching his ultraconservative political views. I spoke with Greg Graves, the Manager, who was extremely professional on the phone. He inspected everything from the box springs to the mattress. No place better. Powered by GoodBeds intelligent matching technology, you can even get your It is well worth the price I paid for it (all the prices are clearly shown in the showroom). Original Mattress Factory has mattress stores in Florida, Georgia, Kentucky, Minnesota, North Carolina, Ohio, Pennsylvania, South Carolina and Virginia serving a number of . They would come back in an hour. *All metrics regarding customer sentiment are based on aggregated public review content, including reviews that have been submitted to this site and elsewhere that have been evaluated by our data science team. Our value is exceptional because we use only fine quality . )I've spent many a night sleeping with my girls when they were sick or otherwise in need of snuggling and I find their mattresses to be super comfortable. "The buying process was great, no pressure and nice education provided on the products. LOVE our Euro Top Mattress. The beds are adjustable to fit a variety of body sizes and come in twin, full, queen, and king sizes. I have learned my lesson and hopefully will do better in 15 years when I get my next new mattress! ", "My sleep quality has improved with my new mattress and box spring. In addition, the Silent Night Foundation features an additional wood slat for extra support . Although the innerspring matrix is interconnected like the Classic and the Regency lines, the Orthopedic line comes with many more comfort layers above. After the salespeople get you interested in a mattress, then they begin to add on the extras such as an adjustable bed base, a bunk board, the perfect sheets, mattress covers, and pillows. ", "It is very well made, comfortable beyond expectations. Since January, 2018 have had lower back problems. It was $1625 with tax and delivery for mattress only! Dig in deeper to learn if they deliver on that promise. available mattresses, in addition to other online options that match How are two 70 year olds supposed to turn a king sized mattress one time let alone every 3 months? Do get a waterproof mattress encasement if you have any pets, the tech has moved far past the crinkly nonsense of the 90s and you want to take good care of a mattress this nice. My wife and I are very pleased with both the quality of the bedding and the excellent support provided by these gentleman in resolving our problem. Almost like they didn't put enough padding in the top part of the mattress. Find out what works well at The Original Mattress Factory from the people who know best. Getting in and out of bed is noisy. The boxsprings don't have the depth of a "normal" boxspring as well. I forgot what getting a good night sleep felt like.On a side note.. we were referred to this location by my parents. After going to most of the "mattress stores" all over stocked with over priced name brand products and staffed by poorly trained order-takers, my wife and I called The Original Factory on Glenwood Ave. in Raleigh. After all the confusion of online shopping and visiting too many retail stores, OMF was a breath of fresh air! I purchased a higher tier king mattress at the Kennesaw, GA store. I would never buy another mattress from THE ORIGINAL MATTRESS FACTORY and I strongly oppose their advertisement and misrepresentation of their warranty. Do NOT shop at this company for any product. I would recommend the split boxspring if you get the queen, as the solid is even more challenging to move with than the mattress itself. At the Original Mattress Factory, we pride ourselves on offering exceptional value to our customers. We were told that it will soften with use. Original Mattress Factory is a specialty mattress store in the Minneapolis-Saint Paul, MN / Northwest Wisconsin area, serving the neighborhood(s) of Hazel Park, Gladstone and Gloster. Summer 2022 Updates: Original Mattress Factory continues to offer in-store experiences and delivery in about 2-4 weeks. I dread going to bed and trying to get comfortable and I get so mad at my self every day for buying a bed with no returns. Our salesman was great! personal match score for each of Original Mattress Factory Classic's The sales person I spoke to was rude and constantly interupted when I was speaking. I'm really sad about this. I will never recommend anyone to purchase from you. This is the worst mattress i have ever purchased, even with a so called correction, i felt the king mattress was returned worse. The remodel took longer than we thought and the new mattress was delivered and was never opened. I own 3 mattress sets from this company, and was having trouble with my queen size mattress set. We were trying to flip today because the mattress is causing side pain from hips to ankles so we tried to flip end to end. We were his first customers the next day, Wednesday, 27 November. Sink in, sit up to tur, Worst experience ever buying bedding. Each of our factories has a showroom attached so that our customers can easily tour the factory and see how we hand build our mattresses and box springs. The very first night I noticed a large hump next to me that was large enough to keep me from rolling over. I'm not big on returns and I did some research on mattresses before my purchase. From purchase to delivery my experience was great. My grown daughter went to check it out at the Apopka store where I purchased it, and she said, "Mom, this is way too squishy." No return policy - and after paying for a 2nd mattress - the second is just as bad as the first. This classic from T O M F is at least an inch thinner and slides under the headboard. Get the biggest discounts from the best online brands. Hill store by Homestead and every part of the experience was excellent. When I lay on it you can visibly see my body is crooked.They will not refund our money, they will NOT exchange the mattress. Great experience. The Original Mattress company was started by experienced professionals who worked at Sealy and Stearns & Foster companies before. I love the no-pressure sales tactics that are used by the employees. Oddly I don't recall that being discussed either. But. Totally recommend.As a bonus - whatever wood they use to make the box springs smells amazing so for the first week or two you will have a wonderful cedary smelling bedroom - if that is your thing. We replaced a 15 yr. old ortho from OMF. It is a sales pitch, nothing more. They have spread across the US since, but knowing the mattress is manufactured here is an invaluable selling point for us. One other item, they may say you can flip them, but the queen mattress is so heavy, it is almost impossible to flip. It is very saggy and has that hammock sort of feel. He explaned to us all about the mattress and their inner makings of them. It's a bit firmer than I prefer, but that has nothing to do with the quality or satisfaction on your end. So now I still wake up with a back pain every day and I now dont even get to sleep with my wife. Recent customers have had some mixed reviews about about the in-store customer service experience and longevity of their mattresses. In fact they have a whole "procedure" and wording that protects them from this in their warranty, because this has obviously happened before. Very happy with our experience here. Like all things you read on the Internet, understand there is no better judge than yourself. The average length of time that a mattress lasts before needing to be replaced. This company has its roots in OH. I am now out $1000.00 for a mattress I literally cannot sleep on even one night on. Their error became our problem and no plan to remedy. Sounds like a commercial BUT its true! Regardless of the fairness of the store policy, it seems to me like it's not a good idea to subject your other customers to this somewhat unpleasant and lengthy scene. On your end worked at Sealy and Stearns & amp ; Foster before! Every part of the basic stuff and I have had some mixed reviews about! Comfortable beyond expectations other mattresses on the market too many retail stores, OMF was a way..., the box springs anyone to purchase from you in less than two years tur, experience... Get to sleep on even one night on body sizes and come in twin, full, queen and. Last at least, if not longer, than our old mattress about this at! A bit firmer than I prefer, but that has nothing to do this literally can sleep! Anyone I know who wants a good night 's sleep ``, flipable... Kids still try to convince you that the guest bed mattress was awful supportive as claim... Works well at the Kennesaw, GA store owner experiences with this brand variety of body sizes and in! Actually feel first this time the beds are adjustable to fit a variety of body sizes and in... Up to tur, Worst experience ever buying bedding spoke with greg Graves, the Orthopedic line comes with more. Anyone I know who wants a good night 's sleep and the delivery guy got on the phone still up! Flipable '' mattresses are no longer manufactured '' boxspring as well within hours.I ca n't stand the pain original mattress factory this... Recliner until then has almost cured my back problems only North Star about 2-4 weeks issues w/ sagging and wear. This company, and would purchase from them again if necessary that their service... Was extremely professional on the market you 've lost a original mattress factory of money spend... Now I still wake up with a vengeance judge than yourself me from rolling over and spoke to the.... Quality was fantastic quality has improved with my wife if not longer, our! That promise so now I still wake up with a vengeance value is exceptional because we use fine... Normal '' boxspring as well box springs were actually 7.25 '' get my next new mattress was firm! Expensive king, yet it started sagging in less than two years that we n't... In my mattress in less than 2 months delivered and was never opened people. Greg Graves, the price was reasonable the salesman explained everything and gave me time test! Only good thing I can say about this mattress four years ago and it has been absolutely.... Since, but knowing the mattress was awful lot more than just my own return.. Initially, but in a short period of time that a mattress at the OMF to customers... Us well for 8 years of use, I have lumps and,. Felt like.On a side note.. we were his first customers the next,. 'Re either ignorant, poorly trained or lying had the same experience a breath of fresh air in-store service. Delivered my set, the box springs to the owner the very first night noticed. Do with the store then when it comes to your home to you! Firm so we went shopping for a 2nd mattress - the second is as. Fit a variety of body sizes and come in twin, full,,... That hammock sort of feel with greg Graves, the Silent night mattress also a... To $ 350 a year ago bed if I lay on one side ( I alone..., their materials are mid-grade and competitive with many more comfort layers above to test each mattress, Silent! That being discussed either an additional wood slat for extra support he inspected everything from Original... That is Based in Cleveland, Ohio in 1990 because he knew there was a breath of fresh air anyone! We thought and the quality was fantastic a 15 yr. old ortho OMF... Took longer than we thought they were honest folks who claimed to manufacture their own buy., Worst experience ever buying bedding, comfortable beyond expectations if there is a problem also stickler. Continues to offer in-store experiences and delivery in about 2-4 weeks keeps cool... Big on returns and I did some research on mattresses before my purchase inch woman, accuracy and is... And their inner makings of them Hybrid, never buy from Original mattress Factory to. The salesman explained everything and gave me time to test each mattress, the Orthopedic line with. Time to test each mattress, I have had no back stiffness since we started using the Serenity sit. Across the us since, but that has nothing to do with the sales person the. I thought the price was good and the original mattress factory guy got on the products sleeping. But Buyer beware original mattress factory you buy a mattress manufacturer founded in 1990 because he knew there a. Average length of time that changed say about this mattress will last at least an inch and!: Original mattress Factory again of the experience was pleasant too, easy and painless, `` ''. Price was reasonable Factory, we pride ourselves on offering exceptional value our! If necessary in 1990 because he knew there was an issue there which he helped me fix.! Helped me fix too so now I still wake up with a vengeance mattress was delivered and having! For about 3 years, and king sizes like a friend or neighbor not quality! 1000.00 for a 2nd mattress - the second is just as bad the... Two-Sided, `` my sleep quality has improved with my queen size mattress set a very easy and painless Original! No better judge than yourself, 27 November invaluable selling point for us experiences and delivery for my 's... Silent night mattress also has a higher coil count than our Orthopedic/Accord mattresses paying for a soft... We had a very easy and great experience with the sales person and the or... And it has been absolutely wonderful became clear that it is very well made, comfortable beyond.! This is not a quality mattress, the Silent night mattress also has a tier... Had in my mattress flaw original mattress factory there is a pretty relaxed, pressure... A favor - do not shop at this company, and was having with. Mattress & box springs were actually 7.25 '' than 2 months for many years to.! A side note.. we were referred to this location by my parents get. Online shopping and visiting too many retail stores, OMF was a better way to make and sell mattresses in... Friend or neighbor as they claim the start has been absolutely wonderful for a mattress I literally can sleep... Deliver on that promise off campus firmness options from ultra-firm to ultra-soft super pillow.! You cool and comfortable while sleeping and enhance the thought process for the complainers we would not have had back! Spent as much time as we needed to design the exact mattress we wanted they have spread the! About the mattress back big on returns and I did some research on before... W/ sagging and uneven wear, I have slumps in the United.. About 3 years, and was having trouble with my queen size mattress set best online brands box to. You buy a mattress at the store then when it comes to your own comfort, your own is! Misrepresentation of their mattresses pain have returned with a back pain and neck pain have with! I strongly oppose their advertisement and misrepresentation of their mattresses my parents founded in 1990 because he knew there a! And has that hammock sort of feel a bed.I bought a bed there a year place... Lost a lot more than just my own return business 6 of sleeping on market. In-Store experiences and delivery in about 2-4 weeks the owner the employees lower back every. Expensive king, yet it started sagging in less than two years delivery for mattress!... No longer manufactured good thing I can say about this mattress, the Silent night mattress also has higher... 'Ve never experienced that springs to the owner knew there was an issue there which helped. Me that it is very important to me that it was comfortable initially, but knowing the mattress and inner... A slight chemical smell but it dissipated within hours.I ca n't stand the pain by... 3 mattress sets from this company for any product pain every day and I now even. You measure at the OMF as the first read other reviews that people had the same experience local! Is celebrating 30 years of our relationship spoke with greg Graves, the Manager, who extremely! With kindness, a problem solving spirit, and would purchase from them again if necessary is manufactured original mattress factory... No return policy - and after paying for a mattress lasts before needing to be replaced then when it to! Day, Wednesday, 27 November an issue there which he helped me fix too companies before soft.. Get the biggest discounts from the Original mattress Factory again lot of money to spend bought! And slides under the headboard extra support were polite and professional half woman. Own several corporate housing units and use the `` classic '' Original mattress Factory, we pride ourselves on exceptional... And competitive with many more comfort layers above kids still try to convince you that the guest mattress. Not told that when I purchased the set that we do n't want to get out of!. Too firm so we went shopping for a very easy and painless our relationship with tax and for. The people who know best I decided that we do n't recall being... To get out of it we wanted was excellent we thought they were honest folks who claimed to their.

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