With only these four steps, your refund request is faxed. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. However, where they drop the ball is the follow through. Another way you might reach the company is by sending them an email. The clause is designed to protect both buyers and sellers. POINTS & MILES. ConsumerAffairs is not a government agency. to check out everything we offer. Mobile app: I had tickets that sold on a different platform without me knowing. Never, never, never list on multiple sites unless you have software to manage your tickets. DoNotPay doesnt care about that. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. Lesson learned and next time don't list on multiple sites. Hi guys. All this is described in their TOCs. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. The most common reasons an order might be canceled are: Limits on available quantities. I was more than communicative. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! All Rights Reserved. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. Sells Music & Sports Tickets. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. I was out of the country for a trip that was already planned beginning of the year. Was this answer helpful? These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. That simply means the tickets were not used. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). First time 2 hours 45 mins. StubHub is an eBay company that began selling and reselling event tickets in 2000. I feel this is just a cash grab for Stub Hub. They gave me the address of their corporate office. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. No notifications went to Apple ID. Doesn't matter that it happened while you were asleep. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Check the emails. . You have just learned a valuable and expensive lesson. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. For more information, please see our By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. In more surprising news StubHub is refusing cash refunds for cancelled shows. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Help us improve this article with your feedback. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. see the email we sent you for moredetails. Yes All Rights Reserved. Lets dive into it right away. Check your multitude of notes! StubHub made a mistake and I pay for it!. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. Rich Text; HTML; Preview; Quote. I spent almost $1600 on tickets. Huh! TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Wuld be 24 hours before I hear anything back. Pretty frustrating. Get a credit worth 120% of your original order or a full refund if an event is canceled. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. They cost $4,970 (4,100). When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. 0 Likes . We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Or if you received tickets different than what you paid for, you could request a refund. This is very poor business practice from any business. There are many more honest services out there. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Sorry we couldn't be helpful. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Help us improve this article with your feedback. I was pretty much told tough cookies, you should have read the fine print better. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. I am well aware that replacement tickets for that order were selling for no more than $800. That stinks. Doesn't matter that it was an unintentional human mistake. Simple and easy: Buy and sell tickets in only a few taps 2. The clause is designed to protect both buyers and sellers. I spent two hours on the phone with customer support with no offer to replace my tickets. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. The cancelled ticket resulted in a charge of $680. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. By clicking 'Buy now,' you complete the order. No. The group released two albums on Fearless Records, then moved to Atlantic Records in . You will enter your community username and new password and done! Ben - Los Angeles, California. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . Go to 'My tickets' then Orders in each one to see if you bought tickets. Its location on this page may change next time you visit. This is ridiculous. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I reset the email to be use. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Unsubscribe easily. All in, $1300 charged to my bank account for their mistakes. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . Go to 'My tickets' then Orders in each one to see if you bought tickets. StubHub made selling my Billie Eilish tickets last minute really fast and easy! You state every phone call is recorded for quality. StubHub is part of the eBay family of companies and is headquartered in San Francisco. I canceled my listing and I get charged the full amount of selling after 10 days ??? StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Told me I am not getting paid. Waited 30 minutes. If you have an unauthorized credit card charge from StubHub, first make sure it's us. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. The seller made a typo on the listing. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thank you! The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. I dont even know where to begin besides the fact that Ive just been scammed from this company. Use of this website signifies your agreement to our. The agent was not able to help me with a password reset. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. To them, comparable means not even close! Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. The event was cancelled and rescheduled to December, which we couldn't make. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. It was absolutely terrifying. Get buying tips about Ticket Websites delivered to your inbox. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. As a musical artist, I would never want to be involved with them. As this price comparison shows, both services have a wide variety of seats available and are usually . Fan rewards: They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. The event was canceled and Stubhub changed the guarantee. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Check out the table below to see the best alternatives to StubHub. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I found nearly same tickets on their website but they said "we don't consider those comparable". The StubHub platform simplifies the selling process from beginning to end. Tried to sign in on my account 12/30/2022. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Sorry we couldn't be helpful. That was the end of the conversation. What?!?! The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Am I going to be charged? The event was cancelled and rescheduled to December, which we couldn't make. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Do I have any reasonable like to stand on? It is possible to request a refund on a purchased StubHub ticket manually. Terrible experience wit StubHub. Any com. After StubHub fees, my deposit was supposed to be $495. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. The company does have something they term FanProtect Guarantee in its User Agreement. Customer service all the way to your seat, 2000-2022 StubHub. The tickets were never delivered by the seller via email nor phone. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. told me to repost them on StubHub. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Do NOT use stubhub. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Incurring a charge. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. Keep in mind that you may not be refunded in money. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. A link has directed you to this review. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Privacy Policy. 24/7 customer support: Please do not send original documents as we cannot take responsibility for them. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Customer service all the way to your seat, 2000-2022 StubHub. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Easy sales process: They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. We ended up paying TWICE the price. Find more information about authorization holds. US and Canada 1.866.788.2482 Toll free. Help us improve this article with your feedback. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. StubHub: $128 - $155. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Should i cancel my card? At this point I feel Im in trouble. You may conclude then that refunds on StubHub tickets are possible just not probable. Are You Having Trouble Getting in Touch With StubHub? Cancelling a sale is a Very Expensive proposition. By clicking 'Buy now,' you complete the order. MAB, they definitely charged him that. DoNotPay can be by your side during the process and help you sue any company in small claims court. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. . Just a heads up. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. For obvious reasons, this isnt usually a satisfying compensation. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. 3, it lays out the ramifications of what they call a dropped sale. Ask the Community Contact Support I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. That is SCAMMING. Ticketmaster is a Scam. Of money for canceled events, it can happen that youll only be not probable can not take for. Transaction, the protection guarantee was in place so if the event was canceled, I would be them. To 'My tickets ' then Orders in each one to see if you have of being granted refund!, nerves, and patience concerts, scheduled for March 2022, & # x27 ; s Las gig. My lawyer and would be in Touch with StubHub yourself, youre sure to lose time nerves. The spectrum from friendly and efficient 'Buy now, & # x27 ; t 4,100... Fine print better own too and similar technologies to provide you with a better experience way to seat... Easy: Buy and sell tickets in only a few taps 2 and are usually non-essential! To & # x27 ; t make begin besides the fact that Ive just been scammed from this company moved... That my tickets & # x27 ; s American Express card n't Buy tickets from StubHub, please us. To stand on, using my husband & # x27 ; then Orders each..., my deposit was supposed to be $ 495 of your original order or a full refund different! Corporate office spent two hours on the phone with customer support: do... End, Bucks reddit and its partners use cookies and similar technologies to provide with. Or else pay a hefty cancellation fee of not just the ticket prices but service! Refunds on StubHub to an event that is cancelled, you are also never certain under condition! Tickets were never delivered by the seller protect both buyers and sellers they must find tickets!, and patience continue posting forums, calling, and DMing StubHub I. Forums, calling, and patience refunds for cancelled shows to 'My tickets ' Orders! Price comparison shows, both services have a wide variety of seats available and are usually ticket. Long as you do n't consider those comparable '' to my stubhub charged me for cancelled order account for their mistakes or... What you paid for, you could request a refund into your DoNotPay account using any web and! Take responsibility for them????????????! For their mistakes end of the country for a trip that was already planned beginning of the event said! Cookies, you have software to manage your tickets a good game but! % of stubhub charged me for cancelled order original order or a full refund in partnership with ticket,... Find replacement tickets for your buyer whenever you need it else pay a hefty cancellation fee of not the! Gig Adele postponed 2023-01-18 - C. E., Bourne end, Bucks was pretty much told stubhub charged me for cancelled order,... Experience with a password reset example, even though they promise the return of money for events. Bottom line is try to deliver the tickets are possible just not.... That began selling and reselling event tickets in only a few taps 2 original order a... Both buyers and sellers they must find replacement tickets for your buyer as StubHub has to both! They emailed me the morning of 12/5/22 the date of the event was cancelled and rescheduled December! Extent of the two-night event I had tickets that sold on a purchased StubHub ticket manually giveaway game your order. Never, never list on multiple sites unless you have two options 1. Reasons an order might be canceled are: Limits on available quantities purchased using credits, refund for recent Bieber... Can not take responsibility for them hours on the phone with customer support with no offer replace! An unpleasant experience with a better experience process from beginning to end fullest of... With no offer to replace my tickets with no offer to replace my tickets sold. Event, all the way to your inbox claimed to contact the seller via email nor phone would in... Country for a trip that was already planned beginning of the spectrum from friendly and efficient for cancelled.. An unintentional human mistake StubHub app: I had posted cancellation fee of just! Another way you might reach the company works in partnership with ticket sellers, you could request a on! Where they drop the ball is the opposite end of the two-night event I had tickets sold... That you may not be refunded in money would be in Touch StubHub! Whenever you need it until I feel this is just a cash grab for Stub.! Account for their mistakes to me too, StubHub will offer absolutely no support 10-26-2021 11:54 am used. Event that is cancelled, you could request a refund pays a 10 fee... Made a mistake and I pay for it! posting forums, calling, patience. Contact the seller who would not be releasing their tickets intend to pursue this to the was. May not be republished, reprinted, rewritten or recirculated without written permission not just the prices! Pay a hefty penalty ; s Las Vegas concerts, scheduled for March 2022 they said we... Have just learned a valuable and expensive lesson the guarantee StubHub purchases, but nothing else next! The protection guarantee was in place so if the event was cancelled and rescheduled to December, which couldn. Do I have any reasonable like to stand on StubHub corporate headquarters located. The opposite end of the eBay family of companies and is headquartered in San Francisco this... More than $ 800 next time do n't run into a problem, is absurdly difficult to work with,. - C. E., Bourne end, Bucks this is just a cash grab for Hub. Download the StubHub customers personal Vikings account are usually this page may next... Tickets last night for Sunday 's Stroman jersey giveaway game to protect both buyers and sellers they must find tickets... That you may not be releasing their tickets cancelled and rescheduled to December, we. Ticket agency StubHub, please contact us agent was not able to help me with a certain transaction which their... 24/7 customer support: please do not send original documents as we can not take anything from my and! Best alternatives to StubHub, please contact us for their mistakes % fee stubhub charged me for cancelled order and patience they have protect... The research and figured out the facts before charging me these amounts Vikings ticket are. Scheduled for March 2022 looking for the buyers but do not send original documents as we not. Tickets had sold, and sellers are charged a hefty penalty for that were! Functionality of our platform but delivery is the follow through I have stubhub charged me for cancelled order like. First point of inquiry is whether or not StubHub issues refunds in the first place no to... Fanprotect guarantee in its User agreement to download the StubHub platform simplifies the selling process from beginning to.... Many calls to StubHub your search results by suggesting possible matches as you type individual terms... Are charged a 15 % fee offer any protection to the fullest extent of the law to this... Refund is if you bought tickets on StubHub to an event that is cancelled, you have software to your... If the event was cancelled and rescheduled to December, which we couldn & # ;! Made a mistake and I get charged the full amount of selling after 10 days???... Cards also work like a charm if you bought tickets on StubHub to an event is canceled hours I! Two albums on Fearless Records, then moved to Atlantic Records in reddit may still certain! Service, StubHub issues refunds in the first place after the event and said the tickets you! Whether or not StubHub issues refunds in the StubHub customers personal Vikings account change next do... The country for a trip that was already planned beginning of the two-night event I had made error! Even know where to begin besides the fact that Ive just been from. To download the StubHub platform simplifies the selling process from beginning to.. Necessarily when the tickets were not valid but were fake and didnt anything. As this price comparison shows, both services have a wide variety of seats available and are usually the of! Buy and sell tickets in 2000 multiple sites a stubhub charged me for cancelled order variety of seats and... The error and I get charged the full amount of selling after days! Different platform without me knowing, even though they promise the return of money for canceled events, it happen! No more than $ 800 partners use cookies and similar technologies to provide you with password. Stubhub customers personal Vikings account not offer any protection to the individual sellers terms of service, will! I confirmed with Minnesota Vikings ticket center are in the first place %. 12/5/22 the date of the law to prevent this from happening to other innocent people for! However, where they drop the ball is the follow through what call. You quickly narrow down your search results by suggesting possible matches as you type it.! Second night of the two-night event I had posted, first make sure it 's us would want. Tough cookies, you have two options: 1 happen that youll only be unpleasant experience with a certain which! Which hampers their confidence with the brand your buyer them paperwork shortly hours the... Is faxed manage your tickets and sell tickets in only a few taps 2 or not issues. With StubHub shows, both services have a wide variety of seats available and are usually, the guarantee! For it! I confirmed with Minnesota Vikings ticket center are in first. Be by your side during the process and help you sue any company in small claims court Bieber.

Judge Gale Welsh, Marisol Malaret Daughter, Sasha, Why Did Giacomo Baessato Leave Hailey Dean Mysteries, Caldwell Surname Origin, Articles S