Expires. I placed an order on 19/12 with express delivery, supposed to receive it latest by 22/12. Hi Caitlin,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, I dont understand all the bad reviews. gift kit to proceed with the DIY package. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. Read genuine Calzedonia customer reviews and complaints, share your Calzedonia experience. No wonder people say you are a scam. Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. When I asked Dorotea to connect me with the supervisor-She told me you don't have one and hung up! I am so sorry to hear that your product arrived damaged. 300+ i'm waiting for, absolutely awful. If you have For the last maybe 5 years I have stopped buying the rest of the stuff and only been getting stockings from there. about it in our Returns Thank you for your patience and understanding.We're very sorry to hear that you had a negative experience. Discover Calzedonia's collections for Women, Men and Children This behaviour is not acceptable and shows how much you don't care. Check brand ratings, share Calzedonia customer experience at Kazan.io! receive my refund within X working days. You can become a Calzedonia member or subscribe to the Calzedonia Loyalty Programme by getting a Calzedonia Card. I have returned the items to Calzedonia arrived their warehouse on 20 th of December . Monday - Saturday from 1 AM until 5 PM, During specific events (sales, Black Friday, Cyber Monday, etc.) visit the Returns and Now, its just unfriendly staff, who have no brand knowledge, and do not want to be working there, neither care about providing professional customer service, sad because at other Calezedonia locations such as: Sture Gallerian, the staff does provide a 5 stars costumer service, and they do go beyond for their costumers, with professionalism, and kindness like it should be. Calzedonia Customer Satisfaction Team Advertisement Shamus W 4 reviews GB Dec 30, 2022 Got to be the worst customer service Got to be the worst customer service ever along with their delivery service Evri. In this Express shipping is $25. It goes against our guidelines to offer incentives for reviews. You may experience some delay in order processing and shipping during holidays and sale That I had to send them in was ridiculous to begin with and such a waste of resources, because a picture would have shown the same. !Please be aware before buying anything from this company! On this page, we will try to give you brief information about Calzedonia Company. Reply from Calzedonia. I assumed because it was an online UK shop, that products came from the shop. Not recommend to buy with Calzedonia. Why can't I just post it myself, for free, like you can at 99% of other online shops? 3 Jan 2023. I have had no issues. I ordered the same products again and later received two email confirmations and two payments had been deducted. So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. We consider your review a constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team, Dispensar a supervisora arrogante da loja do cascaishoppingAbsolutamente intratavel na forma como lida com os clientes. When I asked customer Sevices, they answered after a week. I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. All rights reserved. Privacy Policy I don't understand why they don't have a lot of stock in UK stores for it to be sent from there. Spent 17 on 1 pair of tights which the shop assistant recommended to me. CALZEDONIA USA INC. 350 5TH AVENUE, 41ST FL NY, NY 10118, Subscribe to the newsletter to stay up to date on our promotions. Hi Lena, Thank you for your review!We apologize for the negative experience. If you have a promo code, enter your code; if you don't have a promo code continue to the shipping and contact details page. Absolutely disgusting in every aspect. calzedonia customer service. It goes against our guidelines to offer incentives for reviews. Your experience can help others make better choices. Then they changed the material and the leggings became horrible. However, when I went to pay, I was informed that they were not cumulative. Want to save money with exclusive offers? There's a clear difference, not only because the tights defect was due to the way the shaper pattern was sewn. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. And now I'm 24 in lineI did all this, because I have such good experiences with your products. Your experience can help others make better choices. All the items I ordered are now gone - terrible customer service. I have tried messaging on facebook and emailing - no response. As you hear internet frauds, you may ask if is Calzedonia Trustworthy? My order number is xxxx. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. So I had to use one, pay by card the remaining amount and was consequently stuck with an additional giftcard that I was not going to use. They broke within one wear! I ordered 3 pairs of tights, colour what I wanted, style etc they are very fine though and don't seem as strong as UK but I have to give them 5 stars. So, I am thinking to do so.Updating: After a week they solved the problem and cancelled the extra charges, disappearing from my card. They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. I never got a a response back. How can I buy items from Calzedonia.com? I absolutely dont recommend buying calzedonia giftcards: it's a scam. More so, after this bad experience. Thank you!1:34:36 PMHello - just checking in on this1:55:58 PMHello are you still there?2:05:50 PM[Calzedonia] One moment please.2:08:30 PMThank you for bringing this issue to our attention.We would like to inform you that we have forwarded your case to the relevant department and will get back to you as soon as we receive their feedback.We are sorry for the inconvenience.2:11:19 PM, Hi AL,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. Hi, KW,Were sorry to hear about this issue with contacting us.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I have since reached out again and had one reply saying the investigation is still ongoing. We also ensure all reviews are published without moderation. Airtel users can dial 12150. You can check the status of the order at any time by entering the "ORDERS" section, Will never order from this company!! I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! DO NOT BUY ONLINE FROM THEM!I bought 2 days ago online from Calzedonia Belgium expending a total of 53 euros and they charged on my card 3 more charges by a total of 410 euros extra. I called customer service and Dorotea told me I have to go to Postal office to send the item back to get my refund! Update: 21.12.20.I see you have responded here with your usual automated "we will contact you privately" response. Hello Sharon! They have also not offered to re-deliver the items, meaning I do not have the swimwear I was counting on for my holiday.Addendum: 4 day later and no update from customer services despite numerous calls and emails.Addendum 2: despite the reply (on trustpilot) from Calzedonia saying they want to help me, I have still not heard anything from them two months after my original order. I am happy with all. I sent pics to the customer service and they simply play dumb. I ordered 5 more pairs in 2022 and the product is NOT the same. to enter the order number and the surname indicated at the time of purchase. Poor customer service. 1 point equals 1 dollar. How miserable! Companies can ask for reviews via automatic invitations. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. To track an order, please enter your name and the order number you received in the confirmation email. Called and called after it wasnt reshipped. Not only that but they keep talking over you. And ripped and the seam. Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). I do a lot of online shopping and always check my details so I know I have not provided incorrect information - the billing address is my correct address.I have tried numerous times to contact customer services and have been kicked off online chat after waiting in a queue for over an hour. If I could rate this awful company any lower I would! Beware! I ordered 5 more pairs in 2022 and the product is NOT the same. The personnel did not offer any help, did not try to merge the cards or fix their mistake and now I'm stuck with a giftcard that forced me to purchase at Calzedonia, and after this it would really pain me to do so. Then I read Trustpilot reviews. I am really disappointed and sad. Here are 8 tips for writing great reviews. Really rude staff, I came in today at Calzedonia Stockholm store in Vstermalms gallerian and to my shock I was poorly greeted by a tired, rude, spanish speaking store manager, who didn't even bother to smile, she just said with a condescending tone: do you want anything? Raised another queries and refund request #15789818,#15789818,#15836396, #15856272 #15856272. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Of course, since 2 tights cost about 30 euros, after asking if they accepted giftcards and being confirmed that they did, I purchased 2x 30 euros vouchers on the mentioned platform (to be able to cover the price of 4 tights and get the other 2 for free). My order is currently "out for delivery" for the third time because they can't deliver it due to the random address. Companies can ask for reviews via automatic invitations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. For more information, please We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. We also offer FREE standard shipping for customers who select pickup in store delivery Unless of course your IT system is so full of holes that what other companies do in 3 seconds takes you 3 days.Update: It's day 4 of waiting and they have cancelled the order (it's disappeared from order history) but they have not issue a refund or contacted me with an ETA. We use dedicated people and clever technology to safeguard our platform. Is this for real? My only feeling of assurance right now is that I'm not alone, and I can see that bad reviews keep pouring in daily. But didn't hear anything back besides an automatic email where you asked if I still needed assistance, which really pissed me off I must admitMy no. Over five weeks later and theres still no sign of my parcel. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! I havent received my order nor have they bothered to get back to my emails. Evri have told me its lost, however this company is refusing to refund my money. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. Date of experience: December 29, 2022 Useful Share Reply from Calzedonia Updated 7 days ago Hi, Shamus, 60% Off. I wont be ordering again! I contacted by phone the customer service complaining about this and I was only sent an email saying that giftcards can be used over a 3 years span and it's correct that I was told that they are not cumulative. Contact details Phone number: 0800 279 7073 Please check with your phone provider if you are unsure about how much a call will cost. I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. Join the 1,872 people who've already reviewed Calzedonia. I sent pics to the customer service and they simply play dumb. 10/10, Hello Kristine!We are happy to hear youve had a positive experience shopping online!Thank you for the review! Reading the Calzedonia customer reviews will help you understand if your purchasing is worth your money. ST. STEPHENS DAY 26 DEC I now have to go through the pain of returning the whole order because its missed the trip I ordered it for. The standard shipping is already very slow and then I got an email saying there is a delay with my dispatch. Im sick of seeing influencers promoting them, false advertising! Verification can help ensure real people write reviews about real companies. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! We use dedicated people and clever technology to safeguard our platform. When I tried them on for the first time there was a tear that immediately spread down on both sides starting from that line. Better to spend 3 at Primark, not 34 at Calzedonia. 10 mails and complains still have not received my refund!!! Reply from Calzedonia 17 Nov 2022 Hello Sharon! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Anyone can write a Trustpilot review. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). Hi Katy,Were sorry to hear about this issue with delivery of your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. To keep your account secure, only use this function on personal devices.Cookie Policy, By logging in, you accept the terms, conditions of use and privacy policy of the social network. All orders placed after 12:00PM EST will They are expensive but have some good deals from time to time. Im sick of seeing influencers promoting them, false advertising! They keep solving my requests while I'm sleeping and then just don't ever reply to my follow up emails, leading me to have to open another case (4 total now), at which I get a reply at 3 AM in the morning, which usually just says we need more information. Sent several emails and used the chat function (~60 minute wait times). I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. If I order again for an event I'd order in advanced. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. Will never order from this company!! Purchasing a product from Calzedonia is not that demanding. Could someone please resolve this situation?? , I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. ** update - over two weeks since writing this review and still no refund. !when you cancel an order that is going to be delivered to the shop and you see half of the order missing they will put your order cancelation on hold!???????? Why can't I just post it myself, for free, like you can at 99% of other online shops? I have also tried contacting via phone and am told no-one is available and then kicked off the call. They are doing some "investigations" that apparently require more than 3 months! We use dedicated people and clever technology to safeguard our platform. We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. I tried phone as well but could not get through and given my work schedule it's not something I can realistically hold the line for.You might ask why I don't just contact the courier company instead to arrange a change in address, but their customer services are equally impossible to contact and they provide no options to change your address. You shipped from New Jersey to New York where I live, its not coming from Italy! Better to spend 3 at Primark, not 34 at Calzedonia. Here are 8 tips for writing great reviews. The perfect gift that will never go out of style. 60% off Sale items. Unlike buying at a Calzedonia store, you can make a purchase on 7/24 on Calzedonia online shopping site.

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