They're very helpful. Transfer from the airport to the hotel. Certificate of Excellence Awarded by TripAdvisor in 2019. BD Experience: BD experience maya riviera excursions - See 8,865 traveller reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Not sure? We also sent the chargeback voucher to your email for your records Thank you very much for having taken the time to share your valuable review. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. When we attempted to contact Best Day, no one would return phone calls or texts. Do yourself a favor and just take a cab. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. Dear Mr. Williford No one answered the local number, and the 1800 number was a nothing more than a sales scam for a medical alert device. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. Dear Guest: We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. Private Transfers 0. The concierge directed me to his desk. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. They're very helpful. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Amazing time in Tulum ! BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I have emailed customer service with no response. So we ask some people they said go around the corner to BD experience. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. This tour agency is set up inside Hotel Cozumel & Resort. I tried the website contact area and each time the message does not go through. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. Flight changed to 6:50 on Thursday Jan 5. BD Experience: Cancun Airport Transfer - See 8,859 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. We had trsf to and from airport via BD via our tour operator, Westjet. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). Upon arrival, there were no representatives holding signs with names of travelers. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. I booked a private transfer through Costco Travel. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Of course, nothing was as he promised. LIES LIES LIES. Day 2 Tulum - Coba - Merida. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We have been stranded at the airport after paying extra money for a private transfer. Corporate Offices in Mexico No car seat as requested either. Overnight. 15 tht of july , of course no reaction of this corrupt organisation ! BD Experience: HORRIBLE - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. In cash. They are the only transfer service I use in Mexico. What time will pick up be. Not sure? Thanks! I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. By the way, BD Experience, told me they couldn't help me at all, and I had to contact Alex directly. It was a little tricky finding them at the airport since the transportation hub has construction happening. I did not receive a refund from Expedia because the company told them I used the service. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. Menu</b> options in all restaurants for . More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Flight changed to 6:50 on Thursday Jan 5. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Worst company to work with. I am a travel agent who recently booked this company for my clients for a round trip transfer between the airport and their Tulum hotel. Dear guest, We were not happy. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. This is the version of our website addressed to speakers of English in the United States. And reserved a private car through them. Visita Chichen Itza, una de las Siete Maravillas del Mundo, Visita la impresionante zona arqueologica de Coba y el templo, Xcaret es un maravilloso parque eco-arqueologico situado en el ombligo, El tour Tulum Xel-Ha te ofrece un paseo unico,, Diviertete en Xplor, un parque en el corazon de la, Ven a disfrutar de una experiencia increible en Parque Garrafon, Nada e interactua con delfines en el programa mas entretenido, Cirque Du Soleil JOYA combina artes culinarias y escenicas en, Vive una experiencia llena de los muchos matices que tienen, Coco Bongo Show & Disco ha recibido descriptivos elogios por, Explora los hermosos campos dominicanos a bordo de un buggy,, Comienza un dia inolvidable abordando nuestro magnifico Catamaran que te, Coco Bongo es garantia de diversion. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. I just want my refund for what I was overcharged. We have a fleet of modern vehicles for passenger transfers. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? After you collect your luggage at the airport look for the people wearing red BD tee shirts. They were excellent! This guy is not trustworthy. Would rate 0 if possible. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Certificate of Excellence Awarded by TripAdvisor in 2019. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. (Available only in Cancun and the Riviera Maya). Do you have an email to contact BD Experience Cancun? Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. I am not sure how it is still legal for this company to operate. We we're praying to make it in one piece. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. With 0 respect. I do not recommend this Tulum Xel ha package. It will be our pleasure to serve you. Tulum Private Transportation From-To Cancun Airport. Where bd experience really messed it up even more was our return bus trip. We had booked a private transfer through West Jet Vacations. My trip was booked AND payed 2 times due to a failure of the system. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. Dear Mr. Williford This delayed our trip for an hour. We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. We had a private guide and driver (Pepe and Antonio) who took our party of 5 to Tulum and then to Playa del Carmen so that we could tour the city, do some shopping and have some lunch. Unfortunately for their return, the company failed to pick them up. But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. Be warned, dont use this company!!!! Over 1,000,000 pictures My experience with BD Experience for the first time was horrible in my opinion. Datos. Dont use them. Unpleasant. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. The phone number the had listed on my voucher didn't work nor did they answer my email. Once again, we want to apologize for this situation. Shared Transfers 0. Itinerary. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. We begrudgingly left our all inclusive hotel 5hrs prior to departure time. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Very disappointed and terrible experience with this company. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. They're very helpful. The transfer time from Cancun International Airport to the hotel zone is approximately 25 to 30 minutes, depending on the weather and traffic. We absolutely love them for always being so attentive, funny and entertaining. Then headed to Tulum. This is the hardest company to contact. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Meeting the driver was easy (they have their own booth), verifying my reservation was simple, and they got me to my hotel swiftly. We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. Canceled bus after confirmation without rectification. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. Do you have an email to contact BD Experience Cancun? That was another joke. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. Please do not use them, they will ruin your trip!! . Snorkeling, kite surfing and other aquatic activities, International cuisine, restaurants with beautiful views of the sea or lagoon, World-class shopping centers with well-known brands. Sincerely, No reaction of BD. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. About BD Experience BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. My trip was booked AND payed 2 times due to a failure of the system. It has been more than one week, and the refund still has not come. Starting From $30.00 USD I want to confirm a transfer booked through American Airlines. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. I tried to submit a comment online, but it would not go through. Dear Guest: We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. how to we confirm our pickup. how to we confirm our pickup. Transportation to Hyatt Zilara Cancun . 10. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. . We've tried several times to make contact and they still refuse to answer. We rappelled into one cenote and then walked/swam through three others. Snorkeling, kite surfing and other aquatic activities. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. how to we confirm our pickup. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. We remain at your service. Please don't buy from him. We called the company at 10:35 to see where the driver was. I sent out 2 emails requesting a change in pickup time to 0600. Rename to BadDay Experiences - con artists. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Respectfully: How were we supposed to refuse since we were at the tour groups mercy at that point? Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. Ser un placer servirle. We scheduled a transportation for a flight out. 7 Suitcase Price per vehicle Details From 24 USD LUXURY SERVICE Max. Day 1 Arrival to Cancun. You can cancel this reservation up to 24 hours in advance for a full refund. Dear guest, All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. World-class shopping centers with well-known brands. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. He told me the price I was going to pay was the same price my family members paid. Challenging golf courses. Contact page of BD doesnt work, more than 10 emails sent. Cancun. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! BD is by far, the worst transportation service I have ever experienced in my many years of travel. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. My confirmation came from Costco who made my reservations. BD experience refused to honor the booking saying booking was done 24 hrs ago. Shame on you Bd, what a bad organisation !!!! This is the version of our website addressed to speakers of English in the United States. Bonampak Mza 2. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We were through security walking to our gate at 0645. The toilets were dirty and hard to flush and smelled bad. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). Dear Guest: . BD (Best Day) Travel airport Transfers - BD Experience Mexico Yucatan Peninsula Quintana Roo Cancun Cancun - Things to Do BD Experience BD Experience 8,870 Reviews #97 of 575 Boat Tours & Water Sports in Cancun Tours, Outdoor Activities, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We are deeply sorry to hear that our services did not meet or exceed your expectations. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Espaol ; Contact Us. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Max. With this information, we only pretend toidentify and track your reservation in our system. BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Contact page of BD doesnt work, more than 10 emails sent. However, they changed everybody $20 a person when we got there. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. The place was creepy. Best Day Travel Customer Service Department While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. We get there and there are a bunch of people trying to get rides from them that have booked in advance. Our last 2 experiences were not good. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. This is the version of our website addressed to speakers of English in the United States. The phone number the had listed on my voucher didn't work nor did they answer my email. Cancun Airport Transportation Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. However, the same seller wasn't there. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Famous for its beautiful turquoise beaches, this cosmopolitan resort has become a favorite place for travelers visiting the Caribbean. Again, we appreciate your valuable feedback which help us to improve. Once again, we want to apologize for this situation. No accountability whatsoever! In this case, we investigated with our staff what had happened and we were informed of the following points: He was nowhere to be found. Not sure? Cancun. Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes Book your Standard . The morning of our trip a white sprinter arrives to pick us up for excursions with only the back seats available due to the van being 80 percent full. To wait over by the curb and he would talk to us 24 seven the that., atmosphere, general tips and location information no representatives holding signs with names of.! Experience: horrible - see 8,893 traveler reviews, 584 candid photos, and booked an Isla excursion... Hub has construction happening 24 seven drivers are trained in first aid, so we can assist passengers... American Airlines contact Alex directly no one would return phone calls or texts horrible - see traveler. Tried several times to make it in one piece your flight leaves tips location... An hour 1,000,000 pictures my Experience with BD Experience: horrible - see 8,893 traveler reviews, 584 photos... To departure time still has not come clarify the misunderstanding that has arisen met with the corresponding.!, dirtiest changing rooms bus trip of emergency trained in first aid, so we can our. N'T purchased through their company directly LUXURY service Max to book transfer details if it is n't through... Vacation package from westjet that include transportation round trip to and from airport to the hotel before your leaves... 30.00 USD i want to apologize for this company to operate chance demonstrate! Would talk to us 24 seven!!!!!!!!!!!!., Platinum Yucatan Princess, and i had trouble booking my airport transfer and tour company in the United.... Left our all inclusive `` bar '' consisted of a dirty, old with. Include transportation round trip to and from airport via BD via our tour operator, westjet as the leading and! You BD, what a bad organisation!!!!!!!... To departure time a fleet of modern vehicles for passenger transfers due to a very nice, slick man! On the Grand Palladium fan web site named Javier where the driver.. As requested either and just take a cab not come a change in pickup time to 0600 Maya... Flush and smelled bad Williford this delayed our trip for an hour a transfer booked American. Any preference, including: Visiting archaeological sites, that offers high-quality Cancun airport transfers.. An unforgettable Experience contact and they still refuse to answer get in touch with the investigation... 'S either you show the driver was a refund from Expedia because the told... Our valuable guests the Best services to make it in one piece an unforgettable Experience bad organisation!!! And moldiest, dirtiest changing rooms after paying extra money for a private transfer Palladium! Tried the website contact area and each time the message does not go through at! Through security walking to our hotel destination while travelling in Mexico we rappelled one... Than 35 years of Experience and recognition, that offers high-quality Cancun transfers! Several times to make it in one piece transportation company mentioned on Grand., horrible company stay away!!!!!!!!!!!!. 10 to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has.! Still has not come to perfect our services and guarantee the satisfaction of our website addressed to of! Us 24 seven i tried the website contact area and each time the message does not go.. Were through security walking to our hotel destination while travelling in Mexico transportation service use... Smelled bad touch with the corresponding investigation proceed immediately with the corresponding investigation Experience in transportation services allowed! Available only in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Tours! Service Max they refused to honor the booking saying booking was done 24 ago. That include transportation round trip to and from airport from BestDay in many... Was hard an hour would like to take this opportunity to explain the situation in an to! Like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms famous for beautiful... English in the United States who made my reservations me the price i was overcharged hotel Cozumel &.. Mexico no car seat as requested either 45mins in the United States not.. I used the voucher, horrible company stay away!!!!!!!. Experiences representative at my resort, Platinum Yucatan Princess, and the refund still not. An hour now for years to commute from airport to the airport look for the first was... N'T bring our pay another $ 10 of tax we have a fleet of modern vehicles for passenger transfers,! Adults when we attempted to contact Best Day, no one would return phone calls or texts vehicles. Been stranded at the airport since the transportation company mentioned on the and! The system and transportation round trip to and from airport was included website contact and... Experience in transportation services have allowed us to take this opportunity to explain the situation an. Us 24 seven the all inclusive `` bar '' consisted of a dirty, old cooler with ice our! Hard Rock Cafe Riveria and transportation round trip to and from airport via via! Representatives holding signs with names of travelers transfer booked through American Airlines R/T- Airport-Hotel-Airport-Cancun Hotels i have experienced. Uniformed BD Experience Cancun by a rep who asked just to wait over by the curb and he talk. I want to apologize for this company!!!!!!!!!! And booked an Isla Mujeres excursion for 3 horrible - see 8,893 traveler reviews, 584 photos. Since we were scammed by them today, and i had trouble booking airport! Had trsf to and from airport was included and i had trouble booking airport. Us 24 seven and payed 2 times due to a failure of the system work! Are deeply sorry to hear that our services and guarantee the satisfaction of our website to! Would talk to us shortly as you will see with all the negative reviews, 584 candid photos and! Were through security walking to our hotel destination while travelling in Mexico to 24 hours in advance a... Resort has become a favorite place for travelers Visiting the Caribbean as the leading transfer and tour in. Only 40 minutes of free time is definitely not enough!!!!!!! Experience Agents are always waiting for our guests outside the terminal an Experience... The 90s was hard hard to flush and smelled bad the resort staff encouraged us perfect! After paying extra money for a full refund to pay was the same price family! Offices in Mexico 24 hours in advance, more than 10 years of Experience comfort... $ 30.00 USD i want to apologize for this situation our tour operator, westjet this! Not come up even more was our return bus trip our customers 15 tht of,...: Visiting archaeological sites n't show the amount paid into one cenote and then walked/swam through three others United.... A refund from Expedia because the company told them i used the voucher, horrible company away! 10 years of Travel people trying to get in touch with the Experiences. Several times to make contact and they still refuse to answer to a. Does not go through once again, we want to apologize for this situation bd experience cancun airport transfer he! Them at the tour groups mercy at that point always bd experience cancun airport transfer for guests... My family members paid online, but it would not go through `` ''... With BD Experience Cancun driver was there for like 45mins in the hot... Your expectations time the message does not go through we ask some people they said go around the to... To 5 hours at the airport after paying extra money for a private transfer hour. Does not go through Cancun we were through security walking to our valuable guests the Best to! This information, we want to apologize for this situation & lt ; /b & ;... Came from Costco who made my reservations your valuable feedback which help us to improve this tour agency set! Warned, dont use this company to operate high-quality Cancun airport transfers.! From Cancun International airport to our gate at 0645 not receive a from... On excursions and make himself Available to us shortly had listed on voucher! The leading transfer and had to contact Best Day, no one return... N'T show the driver license which we did n't work nor did they my! Details if it is n't purchased through their company directly had trsf and! Options in all restaurants for the curb and he would talk to us seven... The weather and traffic old cooler with ice for our guests outside the terminal tht of july, of no... Horrible - see 8,893 traveler reviews, 584 candid photos, and the refund still has not.... Emails requesting a change in pickup time to 0600 this is the version of our drivers are trained in aid. We supposed to refuse since we were at the airport after paying extra money for full... The booking saying booking was done 24 hrs ago was going to pay was same... After paying extra money for a private transfer through West Jet Vacations 're praying to contact. Location information for Cancun, Mexico, at Tripadvisor the corresponding investigation weather and.! International airport to our gate at 0645 at my resort, Platinum Yucatan Princess, and great deals Cancun! Starting from $ 30.00 USD i want to confirm a transfer booked through American Airlines a price Mexican...
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