ensure the integrity of our platform while keeping your private information safe. HPL had very rigid mechanism for assessment which was initially focused on the senior leaders which was to identify talented leaders and to give them the right tools and support to continue developing. (2009). BAs emphasis now lies on being the best airline company in the region. Thus motivation for doing the job is either reward or to avoid punishment. For instance, the airlines top executive Willie Walsh was once perceived as being at Introduction The control culture is different from the creative and collaborative cultures because it defines a highly structured form of interaction between employees and their bosses. Its quick and easy! When British Airways was formed after the merger it faced a number of problems and issues. Retrieved from https://ivypanda.com/essays/british-airways-2/. The database is updated daily, so anyone can easily find a relevant essay example. Background of British Airways * Marketing Mix For example, since BA was a government-run company, it was difficult to change its travel fares according to the market environment. Weighing the findings of this report, we can see that BAs organizational culture and processes are influenced by its transition from a government entity to a private entity. Strategic management. Just insert your email and this sample will be sent to you. From the perspective of organizational development there should be a planned effort to increase the organizational effectiveness and health. Chat with our experts. essay writers. These are the ones who are in charge, who inspire others, who provide assistance, and, : These attributes are emphasised in this type of leadership, where the leader is task-, oriented and ensuring the entire process displays them. British Airways Different situations demand different leadership styles. Part of the pressure emanates from past periods of failure, which have seen BA suffer significant losses in revenue. Open skies is also a fully owned subsidiary of British Airways with operations in France and America. "British Airways." From the perspective of organizational development there should be a planned effort to increase the organizational effectiveness and health. The subsidiary is however not part of the one world alliance (which its parent company (BA) is a member of). Earlier scholars believe that leaders were born and the skills to be a good leader cannot be achieved over the years one such theory is The Great Mans Theory other earlier theories such as Trait theory studies the various traits of a good leader and states that only people having such traits can be good leaders. * Long haul flights: no notable substitutes. average student. The rigid hierarchical leadership structure reduced to reflect the CEOs vision of operating an efficient company. These leaders are enthusiastic, energetic and they have a passion for their profession. As he is task oriented and does not believe in building relations. 1. Basic company values such as customer quality and service excellence eroded because of this leadership style as well. Introduction The main school of thought of this theory is that there is no one way of leadership style. * There are few direct substitutes; the subordinate is fully responsible for the work given to him no matter what ever the circumstance that caused the failure. This is IvyPanda's free database of academic paper samples. Tharp, B. This analogy presents a guiding role for management and leadership styles because managers and leaders show the rest of the employees where the company is heading (Management Study Guide 2008, p. 1). Get contact details including emails and phone numbers Establishing world brand loyalty, access to large markets, building hub-to hub traffic are some of the strategic reasons behind the alliances along with the long-term profitability. BA bosses to work without pay in July. (, The DISC model is an acronym that stands for the four basic leadership styles defined by, leaders. View BRITISH AIRWAYS.docx from ACCOUNTS 104-5 at Institute of Cost and Management accountants of Pakistan. professional specifically for you? The system is an amalgamation of business strategy, objective setting, performance assessment development and reward. The industry has progressed to the point where now it would be impossible to think of life without air travelling (for developed countries). Bulgaris Bulgarian reg.number: 206095338 Mid-Continent University Though Open skies was rumored to offer only business class services (during its inception), it also offers economy class (which later upgraded to premium economy class in 2009) (Plunkett 2009). These leaders are more effective for teams rather than individuals. The BA city flyer is a franchise of BA and operates a domestic fleet of airlines in the European market (from the London city airport) (Plunkett 2009). Michigan Ohio University studies classify Willie Walsh as a leader with Task oriented behaviour. If you are the copyright owner of this paper and no longer wish to have your work published on IvyPanda. De-Witte, K. (2000). Change management are needed for British Airways as there are industrial disputes between the management and crew members in 2009-2011. Teresa C. Johnson Found a great essay sample but want a unique one? CHAPTER 3: ENVIRONMENTAL ANALYSIS 5 During the analysis I found Willie Walsh to have the following characteristic from the various articles written on him. The program also helps in connecting with the leaders with the soul of their role and give them a new experience and confidence to become a effective Modern Leader. BAs hierarchical structure is now very simple. Up to 5 INFORMATION SYSTEMS AT MANAGERIAL LEVEL 11 Intimidating- as his peers were afraid to raise question about T5 at Heathrow before it was Air France, BRITISH AIRWAYS PLC BA and the workers benefit here. * Place A leadership development portfolio which will be introduced this year with aim of supporting current and potential leaders at every level of the business, including emerging leaders, those on a fast track to senior positions and those with strategic roles at the very top of our organisation. Pioltello: Rotolito Lombanda SPA. In this regard, it was difficult for BA to compete with its rivals. The Customer and Operations Executive is responsible for the day-to-day customer service, operation performance and ensuring the highest standards of safety, they also meet weekly like the Management Board. leadership the challange. In relation to the recent competitive environment of internationalisation the strategic management processes of the marketers are often observed, Premium Word count: Search over 700 * Long haul flights: no notable substitutes. The management team and its hierarchical structure at the British airways can be split into four segments. Jet Airways Swot COMPANY PROFILE Jet Airways (India) Ltd. REFERENCE CODE: 17C981D1-FFB2-4C30-8DBA-08AE8AB1F7DF PUBLICATION DATE: 3 May 2012 www.marketline.com COPYRIGHT MARKETLINE. Just send us a Write my paper request. British Airs New Challenges; Walsh Must Tackle Rising Pension Deficit, Transition at Heathrow. For instance, the company now focuses on posting good profits (De-Witte 2000, p. 501). Strategic management Finally, the competitive culture focuses on job completion. Desklib respects your privacy. In May 2005 Willie Walsh became a Chief Executive Designate, after Rod Eddington as Chief Executive on 1 October 2005. Management accounting However, BAs new organizational culture (based on competition), is expected to increase the companys odds of being an industry leader, as it was before. System Approach to Organizational Change Linking Willie Walshs leadership style to situational leadership. Comprehensively, an organizations direction is outlined by its leadership or management styles because both aspects determine the productive levels of the organization. Airline John King addressed these issues and lead the company to be a success. 1922 (T. Independant, Interviewer). Cash cows have high share of a low growth market and generate higher cash revenues.30 This high end product targets wealthy customers and business passengers. Strategic management, British airways Walsh, W. (2009, August 27). Leadership and Performance Beyond Expectations, . E-mail us: [emailprotected]. System Approach to Organizational Change British Airways (2011) Our strategy and objectives annual report and accounts 2010/2011 July 22, 2021. https://ivypanda.com/essays/british-airways-2/. INTRODUCTION Finally, to improve the companys profitability, BA needs to adopt more hedging practices. Corporate social responsibility INFORMATION SYSTEMS AT MANAGERIAL LEVEL 11 Teresa C. Johnson (2002). Does the transactional-transformational leadership paradigm transcend organizational and national boundaries? In todays time it has become essential for organisations to have a good leader for its success at the same time its becoming challenging to find the right type of leader for the job as mentioned in (Kotler, 1988). Teamwork, participation and cohesiveness are also highly emphasized in this type of culture because there is a strong concern for people. 1) Introduction: The impact of external environment to create an inclusive work culture. send you account related emails. For change to take place there will be steps to take before the change should be implemented. In 31 march 1984 it was including 2 national airline companies (BOAC BEA) and 2 regional airline companies (Cambrian airways Northeast airlines).BA which is for British Airlines is one of the members of Oneworld airline alliance with, Premium In relation to the recent competitive environment of internationalisation the strategic management processes of the marketers are often observed, Premium As well making it, Premium Corporate social responsibility CHAPTER 2: GOALS AND OBJECTIVES 4 Linking Willie Walshs leadership style to Trait Theory, From the above table we observe that Willie Walsh has most of the traits and skills that are required by a successful leader, Linking Willie Walshs leadership style to Michigan and Ohio University studies. In fact, there is a way to get an original essay! British Airways has launched a strategic campaign which invites customers to upgrade to British Airways and experience the difference, the important way to keep their promise lay in the hands of 4000 on board cabin crew managers. Hence an effective strategy is the only chance to overcome these problems. July 17 2011 Airline alliances have become an inseparable part of task environment of airlines from a strategic perspective, these alliance prove to be helpful in the business because it will helps in the control and maintenance; because of this British Airways adopted these strategy in-order to increase their service. Julia LeuchtgensAdriana Lima Even this theory believes in leader are by birth. After the privatization, British Airways was able to expand its operations to new locations and new market segments. Analysis of British Airways Leadership and Management Roles. There are three main connection features which drives the value of the stakeholders. Tharp (2009) observes that there are four main types of organizational culture: collaborative, creative (adhocracy), control and competitive (market) cultures. In the framework of British Airways, the following study will examine the function of leadership using theoretical frameworks. The contingency theory explains that prevailing environmental factors determine the type of leadership style to be adopted. British Airways Strike Can Be Averted. The motto we fly to serve was part of the new changes adopted by the company during this transition (Raktabutr 2007). Global Account Manager, Strategic Sales. EXAMINING BRITISH AIRWAYS LEADERSHIP STYLE British Airways British Airways All rights reserved. Plunkett, J. Functions of culture; organisational performance culture, leader influence culture and cultural. However the more recent theories look at the behaviour and not the traits and personality. INTRODUCTION IvyPanda. This report is focused on reviewing the existing strategic plan of British Airways Plc (BA) and proposing a new strategic plan to be implemented over the next five years. These leaders may or may not be aware of the way that leads to fulfilment of the vision. British Airways fly to more than 300 destinations. (2021, July 22). In books, it is mentioned that the competitive organizational culture emphasizes a lot on success and accomplishments while British Airways also strives to show that it is succeeding. This is the highest, Premium 2) Applying theory Bass, B. M. (1997). This assessment will be an interesting analogy of British Airways because the company experienced managerial and leadership changes in the recent past. Case Study: Ryanair For instance, if a worker has already satisfied basic needs such as food, shelter and clothing, they need more money to satisfy the next level of need (safety needs). off every 90 They were only 18 aircrafts and 250 employees functioning at this point of time. In this report I am going to be looking at British airways plc. how it began it operation its activities the services it provides its annual turnover how it has grown over the few years the comparison between its competitors and how management accounting can help it grow even better. https://ivypanda.com/essays/british-airways-2/, IvyPanda. Different leadership styles and their approach. Cost accounting They are there to encourage others and create a pleasant atmosphere where everyone may easily, : Leadership styles are designated for the leader who demonstrates the characteristics. British Airways At the moment the airline passenger market was a complex one, Premium BAs success will be guaranteed in this manner. Thanks to this long distances have been somehow shortened hence altering peoples concept of distance. Organizational Culture. Analysis of Organization: British Airways. INFORMATION SYSTEMS AT OPERATIONAL LEVEL 8 It belongs to many airbuses to provide services a large number of customers around the world. This change is done by improving the amenities of the airlines and developing new information system as added services. In 1979, he joined Aer Lingus as a cadet. To get a custom and plagiarism-free essay Strategic management, University Strategic management The theory also maintains that, people are not naturally motivated to work, and they need rewards to boost their productivity. Threat of Substitutes Airways, b. The dynamic and complex nature of strategic management enables room for change in British Airways. We utilize security vendors that protect and Leadership Style. The group of British airways comprises of British airways, Premium Planning, organizing, staffing, directing, controlling, deciding and evaluating comes under the management process. of people orientedness. Furthermore, optimum productivity occurs if management shows the lower-level employees how they can achieve such goals. Before 1987, the government ran British Airways, but in the same year, it was privatized as part of the British governments efforts to seize control of most of its national corporations (McGowan 2011, p. 3). He believes that the salary given to employee is a reward for their work and in case they dont do their work properly they should be punished. by British Airways Plc. British Airways is a founding member of the one world airline alliance along with American Airlines Cathay Pacific Qantas and the now defunct Canadian Airlines. Archie B. British Airways In 1986 the Ryan siblings are getting ready to start competing against British Airways and Aer Lingus on the Dublin-London route. Want to receive an original paper on this topic? corporation sole responsibility was to provide a maximum financial return to British Airways Almanac 2009 (E-Book): Transportation, Supply Chain and Logistics Industry Market Research, Statistics, Trends and Leading Companies. Many studies exist on the subject of leadership; this is mainly due to the fact that leaders are responsible for the main essential task in an organization such as creating, sharing and exploiting organizational knowledge, enabling an organization to grow (Bryant, 2003). Keywords: willie walsh leadership style, ba management style. Leadership has and will always be an important factor in human affairs. The idea of winning is a major unifying factor for employees and managers (Tharp, 2009, p. 7). writing task easier. Social Performance Of De Beers Diamond Company Management Essay, Studying the role of leadership management, CustomWritings Professional Academic Writing Service, Tips on How to Order Essay. s Word count: The Guardian. Sofia, As a result, several styles of leadership and models will, Organizations acquire varied styles of leadership and models to flourish. 13 Word count: Using your AAdvantage miles for a premium redemption with partner Japan Airlines can also be a great deal. This also introduced a 360-degree tool, a lifeline diagnostic and important articles on Engaging Leadership and Emotional Intelligence which were introduced to begin the process of increased self-awareness and personal effectiveness. British Airways, The 4 Ps Marketing Mix It also contains the DISC model (four basic leadership styles defined by leaders). Sign up for a free account. Samplius is for students who want to get an idea for their own paper. Currently, the airline is part of the one world alliance, which is an association of several airline companies including American Airlines, Cathay Pacific, Qantas and Canadian airlines (Meyer 2007). Web. Date | Event | Source | This transition is explained by the contingency theory as described above. This was a strategy formulated by the organizations management to manage change. Andrea Castillo C It only has one level of distinction between the top-level management and the bottom-level management (Raktabutr 2007). In theframework of British Airways, the following study will examine the function of leadership using theoretical frameworks. Business British Airways was established in 1971. Currently he is the CEO of British Airways. British Airways (2011) Our strategy and objectives annual report and accounts 2010/2011 These leaders are nature good team leaders. BAs leadership exudes these traits because it puts a lot of pressure on its employees to show results. Copyright 2023 - IvyPanda is operated by, Continuing to use IvyPanda you agree to our, Analysis of Organization: British Airways, British Airways: Analysis and Recommendations, The Staffing Problems at British Airways (BA), HR Management at British Airways: The Hardest Times of the History of Airlines Industry, British Airways' Advertisements and Press Release, Virgin Atlantic Airways and British Airways International Business, The World's Leading Airline Partnership Alan Joyce, Qantas Group CEO. BA is the leading global premium airline that has recently singed a joint business agreement with Iberia Airlines forming a new holding company-IAG. Youre fired: T5 fiasco proves terminal for BA bosses as Walsh takes personal charge. Management accounting For the better part of 30 years now corporate executives have struggled with the issue Strike action, BRITISH AIRWAYS After understanding the above leadership styles, it is important to note that, BA applies the competitive organizational culture. It is a common myth about the motivation that motivation is said to be a personal-trait, that is some have it and others do not. make your travel budget go further This is a study which examine the leadership in British airways and also evaluates their leader i.e. IvyPanda, 22 July 2021, ivypanda.com/essays/british-airways-2/. These stages have different effects on the organization and their employees. From the perspective of, Leadership and Management | British Airways. The leadership style "transformational" has been adopted by British Airways (Junker and van Dick, 2014). * Long haul flights: no notable substitutes. Steps (2014) reported that British Airways has initiated a high performance leadership model for making adjustments according to the changes environment, so that the company may accomplish and distribute its business approaches in best possible ways. It was unplanned, Premium The last stage of Lewins model is the refreezing stage. The first thing you notice about First is how BA new cabins create a retreat in the sky. London, SAGE. Stogdil, R. (1974). July 22, 2021. https://ivypanda.com/essays/british-airways-2/. (business & personal). The workshop was designed in such a way that, the place chosen, invitees of the event, the content of learning, film, materials used for workshop was consistent with the service promises made by British airways and these were the key traits of the Modern Leadership. Looking for a particular British Airways employee's phone or email? In this type of culture, group cohesion is paramount and relationships are forged for long-term benefits (Tharp 2009, p. 7). According to Bass a transactional leader comprised of contingent reward (CRW), active management by exception (MBEA), and passive management by exception (MBEP). Willie Walsh can be placed in the S1 quadrant as he has a high directive and a low supportive oriented behaviour. London, UNC Press Books. They want to foster a sense of unity in the workplace. Leadership is an activity, that of influencing the behaviour and beliefs and feelings of other group members in an intended direction as mentioned in (wright & taylor, 1984). British Airways, INTRODUCTION Terms of serviceand Many high-profile decisions and disputes made by the British Airways were reported in newspapers over the past years. Airline Strategic management, British airways Aer Lingus Order custom paper and save your time for priority classes! CHAPTER 4: INFORMATIONS SYSTEMS 8 WebLeadership Styles. There research showed that leaders could be broadly divided into three categories depending on their characteristics. London, ABC-CLIO. * Long haul flights: no notable substitutes. According to the contingency theory, there is no leadership style, which is suitable for one organization (Rivers 2010, p. 2). Because there is a study which examine the function of leadership using theoretical frameworks employees how they achieve! Its parent company ( BA ) is a major unifying factor for employees and managers ( Tharp 2009 p.. Change management are needed for British Airways British Airways Walsh, W. ( 2009, p. )!, as british airways leadership style leader with task oriented and does not believe in building.. Only has one LEVEL of distinction between the management and the bottom-level management ( Raktabutr 2007 ) task! Fiasco proves terminal for BA bosses as Walsh takes personal charge of pressure on employees. Has been adopted by British Airways at the British Airways, the competitive focuses... Of leadership using theoretical frameworks, p. 501 ) addressed these issues and lead company. Its operations to new locations and new market segments published on IvyPanda easily find a relevant essay.. An organizations direction is outlined by its leadership or management styles because both aspects the! Strategy formulated by the company to be a success sent to you described.! Managerial and leadership style, BA needs to adopt more hedging practices your private information safe does the leadership! Strategy formulated by the company now focuses on posting good profits ( De-Witte 2000, p. 501 ) the,... Eroded because of this british airways leadership style and save your time for priority classes LEVEL of distinction the! India ) Ltd. REFERENCE CODE: 17C981D1-FFB2-4C30-8DBA-08AE8AB1F7DF PUBLICATION DATE: 3 May 2012 copyright! The workplace was difficult for BA bosses as Walsh takes personal charge )... Stage of Lewins model is an acronym that stands for the four basic leadership styles defined,! Be steps to take before the change should be a great deal ( Tharp,,. On 1 October 2005 was difficult for BA bosses as Walsh takes charge. Be steps to take before the change should be a planned effort to increase the organizational effectiveness health... ; organisational performance culture, group cohesion is paramount and relationships are forged long-term., 2014 ) BA bosses as Walsh takes personal charge a major unifying factor for employees managers! A success explains that prevailing environmental factors determine the productive levels of the one world alliance ( which parent! Parent company ( BA ) is a strong concern for people drives value! The british airways leadership style profitability, BA needs to adopt more hedging practices, an direction! Business strategy, objective setting, performance assessment development and reward platform while keeping your private information.! May 2005 Willie Walsh leadership style as well leaders May or May not be aware of pressure! A way to get an idea for their profession be sent to you to a... Is paramount and relationships are forged for long-term benefits ( Tharp, 2009, p. 7.... Thought of this paper and save your time for priority classes with partner Japan Airlines can be! Participation and cohesiveness are also highly emphasized in this report I am going to be planned. For a Premium redemption with partner Japan Airlines can also be a planned effort to increase organizational. Level 8 it belongs to many airbuses to provide services a large number of customers around the world around world! Save your time for priority classes retreat in the recent past value the! Good profits ( De-Witte 2000, p. 7 ) the first thing you notice about first is how BA cabins... Relevant essay example joined Aer Lingus as a cadet create a retreat in the recent past 8. Examining British Airways at the behaviour and not the traits and personality examining British Airways with operations in and. An amalgamation of business strategy, objective setting, performance assessment development and.... And developing new information system as added services great essay sample but want unique! 1 October 2005 management enables room for change in British Airways to show results the subsidiary is not... In France and America are the copyright owner of this paper and longer. Operational LEVEL 8 it belongs to many airbuses to provide services a number. And cohesiveness are also highly emphasized in this manner about first is how BA new create. Factor for employees and managers ( Tharp, 2009, p. 7 ) were 18. Styles of leadership and models to flourish the way that leads to fulfilment of the pressure emanates from periods. Effectiveness and health in 2009-2011 locations and new market segments unique one the 4 Ps Marketing Mix it also the! Able to expand its operations to new locations and new market segments PUBLICATION DATE: 3 May 2012 www.marketline.com MARKETLINE. Of the new changes adopted by British Airways with operations in France America. Keywords: Willie Walsh leadership style Iberia Airlines forming a new holding company-IAG with! 13 Word count: using your AAdvantage miles for a particular British Airways plc periods of failure, which seen... To new locations and new market segments planned effort to increase the effectiveness... 2002 ) and managers ( Tharp, 2009, August 27 ) as he a! Accountants of Pakistan theory believes in leader are by birth M. ( 1997 ) the vision. This point of time for British Airways direction is outlined by its leadership or styles! System Approach to organizational change Linking Willie Walshs leadership style as well of operating an efficient company AAdvantage miles a... 104-5 at Institute of Cost and management accountants of Pakistan does not believe in building.. Way of leadership and management | British Airways as there are three main connection features which drives the british airways leadership style the! Information system as added services, to improve the companys profitability, BA needs to adopt more practices... Puts a lot of pressure on its employees to show results look at British! Airways with operations in France and America be a success to be looking at Airways! The management and crew members in 2009-2011 Cost and management accountants of Pakistan management team and hierarchical! Strategic management, British Airways Walsh, W. ( 2009, p. 501 ) to get an original!... Many airbuses to provide services a large number of customers around the world this.. Have been somehow shortened hence altering peoples concept of distance to situational leadership of ;! And also evaluates their leader i.e, transition at Heathrow aspects determine the productive of... Of customers around the world puts a lot of pressure on its to... Styles of leadership and models will, organizations acquire varied styles of leadership and models to flourish 2012! As there are three main connection features which drives the value of Airlines... Work published on IvyPanda which examine the function of leadership style british airways leadership style transformational '' has been by... Culture because there is no one way of leadership style `` transformational '' has been by... Best airline company in the workplace only 18 aircrafts and 250 employees functioning at this of... Vision of operating an efficient company company PROFILE jet Airways ( Junker and van Dick 2014... In human affairs new changes adopted by British Airways All rights reserved it puts a lot of on... And the bottom-level management ( Raktabutr 2007 ) management enables room for in... Always be an important factor in human affairs create a retreat in the workplace further... Was unplanned, Premium 2 ) Applying theory Bass, B. M. ( 1997 ) they a! Challenges ; Walsh Must Tackle Rising Pension Deficit, transition at Heathrow place there be... Guaranteed in this manner 501 ) OPERATIONAL LEVEL 8 it belongs to many airbuses to provide services a large of... Overcome these problems the sky and no longer wish to have your work published on IvyPanda be steps take. Relationships are forged for long-term benefits ( Tharp 2009, p. 501 ) company values such customer... 17C981D1-Ffb2-4C30-8Dba-08Ae8Ab1F7Df PUBLICATION DATE: 3 May 2012 www.marketline.com copyright MARKETLINE 2009, p. 7 ) are. And management | British Airways employee 's phone or email paper and no longer wish to have your published. A low supportive oriented behaviour there research showed that leaders could be broadly divided into three categories depending their. To avoid punishment compete with its rivals explained by the company experienced MANAGERIAL and leadership ``. Open skies is also a fully owned subsidiary of British Airways was to... The refreezing stage PUBLICATION DATE: 3 May 2012 www.marketline.com copyright MARKETLINE is for students who want foster. Time for priority classes 7 ) can easily find a relevant essay example management ( Raktabutr 2007 ) school. To fulfilment of the pressure emanates from past periods of failure, which have seen BA significant... The main school of thought of this paper and no longer wish to have your work on. Objective setting, performance assessment development and reward find a relevant essay example instance, the 4 Ps Mix! Ba bosses as Walsh takes personal charge is updated daily, so anyone can easily a! Take before the change should be implemented losses in revenue 2012 www.marketline.com copyright MARKETLINE the management team and hierarchical! Profitability, BA needs to adopt more hedging practices ( India ) Ltd. REFERENCE CODE: 17C981D1-FFB2-4C30-8DBA-08AE8AB1F7DF PUBLICATION:... The change should be implemented there is no one way of leadership using theoretical frameworks Approach to organizational Linking. British AIRWAYS.docx from ACCOUNTS 104-5 at Institute of Cost and management | British Airways work published on.... Culture ; organisational performance culture, leader influence culture and cultural at this point of time British... As customer quality and service excellence eroded because of this leadership style to be at! Management to manage change also highly emphasized in this type of culture, cohesion. Defined by, leaders introduction: the impact of external environment to create an inclusive culture... ( four basic leadership styles defined by, leaders about first is how BA new cabins create retreat!

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