When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. 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Thanks! After you collect your luggage at the airport look for the people wearing red BD tee shirts. They took us to a sink hole where we got to jump in and swim around cooling offthen to a lunch and shopping area that was all included. Overall the process was pretty smooth. DO NOT book together. I tried the website contact area and each time the message does not go through. Would rate 0 if possible. I would highly recommend using Best Day Tours for your transfers to and from your hotel. The equipment was clean and up-to-date. We saw people arrive after us get picked up. We had to wait 2 hours in the bus before it left the airport. By BD Experience. Cancun Airport to Playa Mujeres From $45 USD Book Now Cancun Airport to Playa del Carmen From $60 USD Book Now Cancun Airport to Hotel Zone From $35 USD Book Now Cancun Airport to Tulum From $99 USD Book Now Cancun Airport to From $69.50 USD. We were told to leave and seek hotel transportation. Nobody mentioned to bring driver license or extra money for the rental. We we're praying to make it in one piece. We flew into Cancun and stayed in Riviera Maya. It will be our pleasure to serve you. BD Experience (@bd_experience) Instagram photos and videos bd_experience Follow 24 posts 2,008 followers 627 following BD Experience Product/service At BD Experience we love to make your vacation a memorable experience. No car seat as requested either. When we landed we were greeted by a BD travel agent. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. If you have 2 groups arriving at the same time you should have transportation ready for both groups! Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We decided not to let this ruin our trip and would handle it later. They are clearly in collusion with resort staff and the taxi drivers. Its always a pleasure to assist you and we remain at your disposal. I am not one to write negative reviews, but when you mess with my sleep when I am on vacation, I feel the need. Thank you Marco for that suggestion. We did not get to do it only the cenote part, and we were told by travel adventure guide Jose Juan that they would refund our money and i even took pictures of the incident report and pic of guide stating this. With this service, you will be sharing the transfer service with other guests, and to other different hotels, considering at least 3 stops before your hotel. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. You should have received a confirmation number for your pick up from westjet. how to we confirm our pickup. You can cancel this booking up to 24 hours in advance for a full refund. My confirmation came from Costco who made my reservations. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. About one block from your desired stop, pull the cord or press the bell tape next to the window. Worst company to work with. I want to confirm a transfer booked through American Airlines. A nightmare of a company. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. BD Experience: Rename to BadDay Experiences - con artists - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. N. 55 de 1.246 restaurantes en Cancn. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. We have been stranded at the airport after paying extra money for a private transfer. They are the only transfer service I use in Mexico. Check the sign above the front windshield to be sure it travels to your desired destination. Contact page of BD doesnt work, more than 10 emails sent. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Do not prebook with any of these linked companies if you do travel to cancun. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. They were prompt, courteous, and efficient. Total Ride operates a fleet of taxi cabs and modified vans, which are fully equipped to load and unload wheelchair passengers of all ages and abilities. Dear guest, The only they cared for was tips and selling beers. Our team checks each review posted on the site disputed by our community as not meeting our. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. This is the hardest company to contact. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Flag stop areas are indicated on the maps with a double line.Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver to indicate you would like a ride. Thanks! They are clearly in collusion with resort staff and the taxi drivers. Sun Shuttle Customer Service & Hours of Operation. You and your family will travel comfortably and safely with Best Day. BD Experience: Easy Airport Transfer - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. On the afternoon of Dec 21, Raul of BD transport picked us up at 2:30 pm at the Valentin Imperial Maya to catch our Westjet departure for 6:40 pm. Would rate 0 if possible. They also confirmed our return trip on the same day and asked us to let them know if our flight timing changes and reconfirmed a day before our travel. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. The driver was very quick to respond, finding us another resort to quickly utilize their facilities before continuing on to the airport. Old people, children, babies in strollers, and even flight crews! We stopped the conversation and my husband asked her why she was being rude to us. Company was changed from BD Experience to Bee Travel, but they did everything as advertised. Tulum is 2 hours away. Cancun Shuttle is a trustworthy, safe and professional company that offers transportation services to individuals, families and groups. What time will pick up be. It will be our pleasure to serve you. But we have to stand in line for ferry for 2 hours. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. If I was only rating the travel service I would give them five stars. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. Do you have an email to contact BD Experience Cancun? I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? BD experience excursion Snorkeling with Turtles. Better to use a taxi and not use them or pay for their service. They're very helpful. With the exception of Flag Stop areas, vehicles will stop only at designated stops. There are videos and photos online of how bad this situation was. We offer to our valuable guests the best services to make their vacation an unforgettable experience. BD Travel was very helpful in recommending sightseeing options and we opted for an outing to visit Chichen Itza and the Mayan Cenote. Horrible experience! I had to ask around to locate them, and found out that so many people waiting before you for the shuttles. They claimed that we could not even take a taxi to meet our tour guide somewhere along the way. Thanks! After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. This is the hardest company to contact. Job in Marana - Pima County - AZ Arizona - USA , 85653. If you have a bike stored in the bike rack, exit the vehicle and unload your bike. Gather personal belongings before you exit. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. You should have received a confirmation number for your pick up from westjet. When we went to checkout of our hotel and meet the driver, there was no one to be found. They were running with luggage to catch their flights! Airports Tucson International Airport Airport shuttle Phoenix Sky Harbor International Airport Tucson-to-Phoenix airport shuttle Bus Greyhound Bus intrastate and interstate travel Suntran Tucson bus system Car Uber Total Ride Yellow Cab Cool Cab Limousine Service Lyft Streetcar or Shuttle Sunlink Schedule (University area only) CatTran Shuttle (University area only) Train Amtrak Passenger . Javier caught us at a moment when we were confused, tired and out of our element. We waited for a few minutes for the shared van (~10-15 minutes). Chichen Itza and shuttle survice to/from airport. They're very helpful. Not sure? Interior was broken, transmission was broken. Westjet had arranged the pick up time, and we thought 4 hours and 10 minutes would be ample for a 25 minute commute. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. Trip cancellations must be made by 4 p.m. the day prior to a scheduled trip. Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Cancun Adults Only and Adult Friendly Resorts, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Dune Bashing and Romantic Desert Dinner in Mesaieed from Doha, Whitewater Rafting Savegre Class II-III plus Waterfall Manuel Antonio, 3 Hour Private Tour: Acadia National Park, Cadillac Summit & Park Loop Road, Malta Shore Excursion: City Sightseeing Hop-On Hop-Off Bus & optional Boat Tour, Gran Canaria Gui Gui Beach Boat Trip with Lunch, Extreme RZR Tour of Hidden Valley and Primm from Las Vegas. Burgerhouse Av. We were provided pictures of an almost new looking catamaran. We used BD travel for private transportation from the Cancun airport to our resort and back. Customer service is not existent. Oro Valley Dial-a-Ride passengers, please call (520) 229-4990. Never again will we be using BD Travel. Stay back from the curb and wait until the bus comes to a complete stop. They let us know a shuttle broke down and that they would be there in fifteen minutes. 2023 ADOT- This is a Free Drupal Theme Ported to Drupal for the Open Source Community by Drupalizing, a Project of More than (just) Themes.Original design by Simple Themes.Simple Themes. It will be our pleasure to serve you. Very little wait time and quick service to our hotel. They took us to the ruins and they had a GREAT tour guide that was so knowledgeable about the history. Valuable guests the Best services to individuals, families and groups who made my.! 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