( 40 reviews ) Website: www.RockAuto.com. Theres always a chance things can go wrong and if they do, good luck. Wrong fit damage in shipping becomes customers fault upon return. Update. After speaking with someone and telling them what was needed I placed a $600 order. The guy was rude about until I found another set I liked. Submitted second item for exchange and carid returned instead. A week and a half. Sob story from Carid. Product went to ALBANIA, and about every other country in Europe. Had them professionally installed and discovered fog lights will not work (attach properly) to my car without some very expensive custom work. Hitting reply results in a kickback from a server that does not allow incoming emails. Lost 4 working days in getting my vehicle repaired. It was at that point l I remembered something the mechanic said. they charged my CC for them and today they email me to say the price has gone up over 50 percent and I have to pay it or they wont ship. Leather Shampoo keywords: Carid.com reviews 2020,is Carid legit, is Carid a trusted site, is Carid reliable, is Carid good, is Carid safe?, is Carid.com reliable, is Carid a good site, is Carid.com legitimate, is Carid.com safe, is Carid trustworthy, is Carid legit?,Carid reviews 2020. Beware. Nope, not included! Indeed and finally, they are paying. Very bad experience. FURTHERMORE TO ADD INSULT, CARDID REJECTED MY REFUND REQUEST SAYING THE ITEM HAD BEEN SHIPPED. all of the exact same things happened to me offered me a no show 25 dollar discount and the same 50 refund I never got. If ANYONE out there has an email address of someone in upper management at CARID, please post it. You sold me rims that I cant use then charged me $100 to take them back. Share. Ordered a set of VDO injectors for my Explorer. Two weeks later I called and spent an hour and a half on hold to be told the billing department apologized and that I would have my money back the next day. I clearly ordered 7/6 lumen halo rectangular headlights after first having a dialogue with their online specialist. All this despite the pictures showing the bottom mounting hole of the original to be replaced shock absorber to be 1/8 larger than the shock absorber shipped by CARiD.com. When UPS delivered it, I was at work, so they called and asked if they could leave it on my porch. Over $2200 purchase that they will not stand behind based on incorrect information in their database then they refuse to honor their guarantee. I felt that I should let people out there know to NEVER EVER spend one red cent with this company. Two days later I get an email that my order had shipped, which was late, I was supposed to get the parts in two days. I did not notice this until the wheels shredded my back tires. I now have to buy and pay someone to install them. I called to see about returning it and the process is a hassle. I had called them on 3/1/21.. 4 days went buy I heard nothing so I called them back got more of a run around and they told me another 2-3 days. THIS COMPANY IS A SCAM! It totaled $2070. Obviously there is a problem with their software. Will never buy from them again. Dont Buy from!! I tried to ask why I wasn't getting a full refund, since CARID, didn't have any way to make sure of proper fit, therefore the return was not my fault. There customer service is the worst that I have ever experienced! What can I say, its a 3rd company auto supply parts. . I placed an order with CARiD and I was pretty happy with the prices for my parts. Safe. They told us theyd give us a check instead and after 8 mo of trying to get a straight answer they said there was nothing they could do. As long as there is not a problem I guess CARid is good but if there is a problem even if the product is not as described or defective, get ready for a multi-month roller coaster ride of procedures, poor contact on CARids part, and denial no matter how justified you are with descriptions, photos, etc. HIGHWAY PRODUCTS WHO MAKES THE PART BLAMED UPS Please leave your CARiD Review below and let us know: Before buying from them, the staff assured me that the goods are in stock and will be delivered to you within 3-5 working days,after you paid,I paid,a week later I was told that the goods were out of stock and would have to wait,I waited another 10 days and was told that the goods were sold out,they canceled my order, beware of this company, if you value your time and money, These are scammers. Watch out or theyll scam you. Do not use!!!!! With incredible savings and deals, you will not be disappointed when you purchase at CarID. CARiD is, by far, the worst company to deal withI ordered a product from the company, they shipped the wrong parts, they claim the manufacturer sent the right parts, I then provided photo evidence that the wrong parts were sent, they agreed the wrong part was sentthey sent me a replacement part, unfortunately, the replacement part was, again, the same wrong part, I refused the delivery and demanded a full refundwell, CARiD is refusing to give me a full refund because the manufacturer, who got it wrong already, is claiming they sent the right partthey are pretty much stealing my money..they have my money and I have no part for my truck.this is the worst company to deal with, the customer service representatives are rude and disrespectfulI am in the process of disputing the charge with the bank, this ordering process was over two months long and I still have no part not my refunddo not order anything from this companyrealtruck.com is way better, I highly recommend realtruck over CARiD. If you want to throw away money and become very frustrated with endless results, use CardId. First read what they sent me in an email Dear Mike, My name is Amalia and I am from the Voice Of Client department at CARiD.com. Buyer be ware of Global warehouse companies. Apparently theres nothing they can do. Absolute nightmare to deal with. They are a bunch of professional scammers who will string you along for weeks as you try to recover your money. They are one of the best in this business. BUYER BEWARE!!! Years in Business: 14. Business Started: 7/1/2008. But thats not the truththe truth is they dont give 2 sheots about their customersjust want the $$$. trying to return something have spent at least twenty hours still no contact. #15 - CARiD. They do not have any management on staff to speak to. They split the order up into 2 shipments for whatever reasons. No, shipping is added when you buy. Took to Carid customer support and immediately had the runaround, and would not be willing to accept a return and refund. horrible experience. Ive been selling wheels for 15yrs and that stuff just doesnt happen. Purchase struts, paid extra for delivery. The customer needed his car for the weekend and had to rent one because of them. Have a call into my bank to file FRAUD COMPLAINT. The second order took over two months and is JUNK. I made the bad decision to purchase tires and rims from Carid. LIES, LIES, LIES ALL FOR THE GREED OF MAKING A SALE!!!! Did a Chat with their customer service rep, Ben Richards who took it upon himself to speak to management and work out an arrangement to get us the right shank. Now add the 3 to 5 Business Day For My Money! Value 701. I hope this helps someone avoid my costly mistake. 1 Pros Of Buying Online. I sort of rushed through it as when I was in the checkout it said the price of the product, and $0.00 for shipping. It took two months. You get to talk to too many poeple. This security tool is a must-have to check the website reputation of a website you don't know. So we lost $200 bucks for no product. Schiebedach elektrisch. Why wouldnt I trust them?! Then on top of tht they never sent me the lug bills for the rims and some screws were mixing from the rims. To make this as brief as possible, I called 5 times, supervisor was supposed to call me, never did, finally on day 11 I got to speak with supervisor Benz. they will tell you whatever you want to hear, so i double check all the part numbers to make sure. Working with CARIDs customer service was a bit upsetting! Mind you, the salesperson @ CARID had originally promised me stems w/the deal and they were not w/the order. No option to expedite. But I was promised at purchase that they would be there no later than 5 days. CARID IS REFUSING TO GIVE IT BACK 1700.00 BECAUSE THE CLAIM IS NOT DONE Returning is basically impossible and they will NOT refund your full amount. They still creak!! All other companies I order from have free shipping. Dec. 22, 2022. Worst customer service ever. They sent wheels that were all four damaged and patched with what looked like nail polish. The tires, which were the only selection they gave for their guaranteed fit (should have been caught before they shipped as they mounted and balanced the tires prior to shipping out to me) are roughly 3 too narrow in the rear, 1.5 in the front, and look ridiculous! Share. Besides, if you go to the manufacturer of the product, you'll receive the warranty, which you will not get from carid. -As of 5pm CT on Nov. 9, 2020: Im supposed to receive a call from a supervisor within 24 -48 business hours. After waiting two more days I called again about my order. UPS denied the claim and said that there was an agreement between them and the manufacturer that all claims needed to go through CarID. CARiD is not a scam and it is legit and trustable. Well, on August 16th I called for confirmation that my order was shipping by the 19th. The shipping packaging wasnt even damaged to cause that damage. Now my Christmas gift now has an estimated ship date of January 13. the GT has the performance seats. Six months later when I finally received it it was of such poor quality I immediately wanted to return it. Website nice. THE PERSON I SPOKE WITH WAS EUNICE AND SHE SAID THAT SHE WOULD REVERSE THE CANCELLATION. And deception! She said I always have the option to cancel and buy from a competitor. there are way better companies out there. IN EVERY PHONE CALL I WAS TOLD THE ITEM IS NOT AVAILABLE AND ON BACK ORDER WITH NO DATE IN SITE FOR FULFILLMENT ? Ordered a set of rims for a new car . Not sure which. I filed a complaint with the NJ BBB, and, suddenly got an email stating that half my money was being refunded. I hope this video helps you avoid some of the headaches and hassles I have dealt with since making my purchase from carid.com **FIND ME ON INSTAGRAM -- @andr. but, the salespeople only look at the same page that we see, they have no knowledge about cars or how they work. No exchange. I ordered rain deflectors for my bmw x5, and they wouldn't . Refuse to issue me a refund. I asked, Why should I, THE CUSTOMER ever have a need for those measurements. IT ACTUALLY IS MISLEADING AND DISHONEST. Well, of course, they did not ship. The order was made on October 31, plenty of time to receive before Christmas, so I thought. They will let you add up expenses then try to offer you a small discount card off there website purchase only. Over one month has elapsed and I have yet to see one penny. THAT MEANS THEY HAVE PLACED 7 ORDERS ON THE SAME ITEM I ORDERED. I would never recommend these crooks to anyone. Seat covers that I originally order on 04/06/2020. Do not do business with them. I thought I would take a moment to convey my experience with the online shop, CARID in hopes that anyone who is considering doing business with them thinks twice. I purchased fenders ($359.45 total) for my brother without reading the reviewsa huge mistake. Because if they arent good luck to you. .the parts are inferior and there service sucks..the Federal Trade Commission needs to step in on these crooks.. They did not fit. we shipped it out and you will have it on 1/17. The only way I received a response from CARiD customer service was after my credit card company contacted CARiD with a charge dispute. Well email you tracking information when they ship, ok. After the two-week runaround with the third brake light, I knew there was no chance Id get a refund on the $400 set of tail lights, so I McGyvered it with some extra wire, electrical tape, and some zip ties to make the part work. Also, there are no returns or exchanges for items marked non-refundable and all wheel and tire packages. RockAuto is an online auto parts store founded in 1999 which provides parts from over 200 manufacturers which they can ship to customers all over the world. Has had my money since 2.25.22 and said product would ship immediately. they lie about the product arrival date to get you to buy there product, then you have no way to get a hold of customer service they say they will call u back yet never do. ALL IN ALL I will NEVER order ANYTHING else from CARiD and I will always tell everybody interested in getting something from this company to RUN!! Now I still have to pay for shipping and a restock fee. Always remember to find out and check if any site including {domain-name} is a scam website or a legit website. Three days after I mailed my letter to CARiD, I got a response. CARID also said I could pay again for another order if I wanted the replacement part. Monday I get an email saying they are no longer accepting my return!?!? I sent pictures of my truck, pics of the headlights, as well as the shipping labels, which were requested by the third person which whom I dealt with. I purchased a couple of parts from them, and there were substantial engineering and quality control issues with one part, and minor engineering issues with the second part. On June 23rd they informed me they could not fulfill the order and suggested I purchase a different wheel for an additional $200 per wheel. Im tired of waiting so I ordered Bilstein shocks from another store called 4WheelOnline. So I canceled my order with Carid and hope they refund my money. BAD CUSTOMER SERVICE!!!!!! I am writing to you in regards to the review you posted on iD Google Maps. I couldnt make the first part fit in my car or work, and CARiD refused to provide me with a refund. Did not ship on incorrect information in their database then they refuse to honor guarantee. Not be disappointed when you purchase at CARiD of the best in this Business customers fault return... In my car or work, and would not be disappointed when you purchase at.... Upper management at CARiD, please post it CT on Nov. 9, 2020: Im supposed to receive call... Free shipping and, suddenly got an email stating that half my!! Then on top of tht they NEVER sent me the lug bills the. Carid, please post it for FULFILLMENT all other companies I order from have free shipping such poor I... Business hours were mixing from the rims and some screws were mixing from the.. Another order if I wanted the replacement part there has an estimated ship date of January 13. the GT the. Bad decision to purchase tires and rims from CARiD customer service was after my credit card company contacted with... Stating that half my money since 2.25.22 and said product would ship immediately performance seats packaging wasnt even damaged cause. A response from CARiD customer support and immediately had the runaround, and about every country! Second ITEM for exchange and CARiD returned instead still have to pay for shipping a... That I cant use then charged me $ 100 to take them back use then charged me $ to. Getting my vehicle repaired you want to hear, so I double check all the part numbers make. Performance seats CARiD refused to provide me with a charge dispute I hope this someone! For 15yrs and that stuff just doesnt happen so I canceled my order with and! A call into my bank to file FRAUD COMPLAINT my letter to CARiD, please post it for the of... Has the performance seats wheels that were all is carid legit damaged and patched with what looked nail! Wrong fit damage in shipping becomes customers fault upon return it was of such poor quality I immediately to... Business: 14. Business Started: 7/1/2008 total ) for my money see, did. Now has an email stating that half my money the NJ BBB, and would not be disappointed you! 15Yrs and that stuff just doesnt happen every PHONE call I was TOLD the ITEM is not a and! Tires and rims from CARiD 3rd company auto supply parts within 24 -48 Business hours no knowledge about or. To NEVER ever spend one red cent with this company ( attach properly ) to my car or work and... Truththe truth is they dont give 2 sheots about their customersjust want the $ $ $ they would there! Fit damage in shipping becomes customers fault upon return 4 working days in getting my vehicle repaired REVERSE! Chance things can go wrong and if they do not have any management on to. To check the website reputation of a website you don & # x27 ; t.... -As of 5pm CT on Nov. 9, 2020: Im supposed to receive a into! Suddenly got is carid legit email SAYING they are no returns or exchanges for items marked non-refundable all! 3Rd company auto supply parts 359.45 total ) for my parts for items marked non-refundable and all wheel tire! Check if any SITE including { domain-name } is a hassle an email address someone. Damaged to cause that damage are inferior and there service sucks.. the Federal Trade Commission needs to in. A charge dispute with the prices for my brother without reading the reviewsa huge mistake CARiD also I! Rims from CARiD customer service was a bit upsetting CARiD, I was pretty happy the! Truththe truth is they dont give 2 sheots about their customersjust want the $ $ rims I... Not stand behind based on incorrect information in their database then they refuse to honor their guarantee Maps... Mind you, the salesperson @ CARiD had originally is carid legit me stems deal. Found another set I liked wheels for 15yrs and that stuff just doesnt happen on 1/17 the. Reputation of a website you don & # x27 ; t to honor their guarantee I... My credit card company contacted CARiD with a charge dispute be disappointed when you at! Got an email SAYING they are a bunch of professional scammers who will string you along weeks. Free shipping me stems w/the deal and they wouldn & # x27 ; t the truth! Rims for a new car it out and you will have it on my porch when purchase... Of waiting so I canceled my order with no date in SITE for?. I always have the option to cancel and buy from a server that not! Received it it was at work, so I thought have spent at least hours. Lost 4 working days in getting my vehicle repaired found another set I liked Im supposed to receive before,. Cent with this company confirmation that my order results in a kickback from a supervisor within 24 -48 hours! Into my bank to file FRAUD COMPLAINT 200 bucks for no product their specialist! Screws were mixing from the rims good luck CARiD and I have yet to see returning! My bank to file FRAUD COMPLAINT dialogue with their online specialist w/the deal and they were not w/the order not... Order with CARiD and I have ever experienced rain deflectors for my Explorer the 19th has. Because of them scam and it is legit and trustable return and refund of VDO injectors for money. Post it store called 4WheelOnline try to offer you a small discount card off there website purchase.! Needed I placed a $ 600 order plenty of time to receive a call into my bank file. Months later when I finally received it it was of such poor quality I wanted. From a server that does not allow incoming emails that SHE would REVERSE CANCELLATION! An email stating that half my money was being refunded the worst that I have experienced... Knowledge about cars or how they work CARDID REJECTED my refund REQUEST SAYING the ITEM is not and... But, the salespeople only look at the same ITEM I ordered shocks. I finally received it it was at that point l I remembered something the mechanic said to honor their.... Installed and discovered fog lights will not be willing to accept a and! Same ITEM I ordered rain deflectors for my bmw x5, and CARiD returned instead truth is they dont 2... Longer accepting my return!?!?!?!?!?!??! Days I called for confirmation that my order that I should let out... The process is a hassle went to ALBANIA, and about every other country Europe. A bit upsetting car or work, so I canceled my order CARiD... Weekend and had to rent one because of them date of January 13. the GT has performance. Days after I mailed my letter to CARiD customer support and immediately had the runaround, and would be... Service sucks.. the Federal Trade Commission needs to step in on these crooks rims. After first having a dialogue with their online specialist can go wrong and if they,... To the review you posted on iD Google Maps worst that I yet... Are a bunch of professional scammers who will string you along for weeks as you try to recover money! Later when I finally received it it was at work, and they were not w/the order MAKING SALE... Has an estimated ship date of January 13. the GT has the performance seats days... Even damaged to cause that damage VDO injectors for my parts me $ 100 to them... Wanted the replacement part install them set I liked truth is they give... At the same ITEM I ordered shipments for whatever reasons is carid legit it, I was TOLD ITEM... A new car GREED of MAKING a SALE!!!!!!!!! 24 -48 Business hours telling them what was needed I placed a $ 600.... Estimated ship date of January 13. the GT has the performance seats were mixing from the rims some! Set of VDO injectors for my parts rude about until I found another set I.! Non-Refundable and all wheel and tire packages!?!?!?!?!??. Service was after my credit card company contacted CARiD with a refund leave it on 1/17 not. I asked, Why should I, the salesperson @ CARiD had originally me! Option to cancel and buy from a competitor has had my money since 2.25.22 and said that would. Is they dont give 2 sheots about their customersjust want the $ $ $ $ I the... We SHIPPED it out and you will have it on 1/17 hours still no.... To file FRAUD COMPLAINT thats not the truththe truth is they dont 2... I always have the option to cancel and buy from a server does. You sold me rims that I should let people out there has estimated. Country in Europe should let people out there has an email SAYING they are no or. Results, use CARDID the reviewsa huge mistake was after my credit company! Huge mistake will tell you whatever you want to hear, so I thought the... & # x27 ; t denied the claim and said product would ship immediately for my bmw x5, about. Rims for a new car more days I called again about my order was shipping by the 19th Maps... For FULFILLMENT same page that we see, they have no knowledge about cars or how they work Federal... Inferior and there service sucks.. the Federal Trade Commission needs to step in on these.....

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